Megan Condon
Islip,NY
Summary
Experienced customer service professional capable of coordinating and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about services regulations and standards.
Overview
17
17
years of professional experience
Work History
Customer Service Manager
Ray The Plumber
02.2019 - Current
- Assist customers with a warm and professional attitude
- Answer general questions
- Answer calls from customers and set up appointments
- Resolve customer complaints
- Perform data entry for customer information
- Manage customer records and payments
- Contact customers who submit online and/or website requests for service
- Follow up calls after completed services to confirm customers satisfaction
- Handling daily data entry based on paid advertising and ROI.
Server
Vinnie's Mulberry Street
01.2013 - 11.2021
- Serve drinks and entrees
- Prepare and serve dinner salads prior to main course
- Prepare coffee / tea / espresso / cappuccino upon request
- Cleaning and stocking upon opening and closing
- Assist customers in having a pleasant dining experience.
Manager
Perfect Color Tanning Salon
01.2013 - 02.2019
- Working on my own
- Assist returning and new customers in the tanning process
- Dealing with merchandise sales
- Handling of the register
- Cleaning of the store.
Hostess/Server
J&R's Steakhouse
01.2011 - 01.2013
- Take take-out orders
- Accommodate customers in the dining room in a timely manner
- Assist customers in the purchasing of gift cards
- Clean upon closing time
- Handling of the register
- Serve drinks and entrees
- Assist customers in having a pleasant dining experience
- Prepare desserts and coffee / tea upon request
- Cleaning and stocking upon opening and closing.
Counter Girl
Stork's Gourmet Butcher
01.2009 - 01.2011
- Stock and meat prep: trimming fat, tenderizing and marinating
- Package meat, pasta salad and/or cold-cuts upon sale
- Slice cold-cuts
- Constant cleaning due to handling of raw meat
- Handling of the register
- Stock and organize groceries.
Hostess/Phone Girl
Vinnie's Mulberry Street
01.2007 - 01.2009
- Phone girl: Take take-out orders
- Take reservations for the dining room
- Bus tables
- Clean upon closing time
- Hostess: Prepare seating arrangements for reservations
- Accommodate reservations as well as walk-ins in a timely manner
- Assist customers in the purchasing of gift cards
- Clean upon closing.
Education
B.S. in Criminal Justice -
Farmingdale State College
Farmingdale, NY12.2014
A.S. in Liberal Arts -
Suffolk County Community College
Selden, NY05.2013
Skills
- Customer Service (15 years)
- Restaurant & Server Experience
- Sales
- Microsoft Office
- Google Sheets
Additional Professional Skills
- Dedicated
- Hard worker
- Communication skills
- Organization skills
- People skills
- Learner & leader
- Determined
- Friendly
- Personable
- Patience
- Work well with others as well as alone
- Focused
Timeline
Customer Service Manager
Ray The Plumber
02.2019 - Current
Server
Vinnie's Mulberry Street
01.2013 - 11.2021
Manager
Perfect Color Tanning Salon
01.2013 - 02.2019
Hostess/Server
J&R's Steakhouse
01.2011 - 01.2013
Counter Girl
Stork's Gourmet Butcher
01.2009 - 01.2011
Hostess/Phone Girl
Vinnie's Mulberry Street
01.2007 - 01.2009
B.S. in Criminal Justice -
Farmingdale State College
A.S. in Liberal Arts -
Suffolk County Community College