Michele Gallardo
Kissimmee,FL
Summary
Passionate and dedicated professional committed to delivering exceptional results through a genuine love for the work. Belief that loving what you do is key to achieving greatness. Consistently pour heart and soul into every task. Infuse passion into work to make a positive impact and drive success. Embrace challenges with enthusiasm, driven by desire to excel and make a difference in all endeavors.
Overview
4
4
years of professional experience
Work History
Client Service Beauty Advisor - Team Lead (Hybrid)
Sephora - IntouchCX
Kissimmee, FL
10.2022 - Current
- Managed order intake processes efficiently.
- Coordinated logistics to ensure timely delivery.
- Updated account information regularly.
- Processed payments efficiently and accurately.
- Resolved escalations to uphold operational efficiency.
- Managed team dynamics to ensure successful outcomes.
- Generated sales through strategic recommendations.
- Collaborated effectively with colleagues to achieve team goals.
- Conducted comprehensive training sessions.
- Updated account information regularly.
- CHAT
- Resolved client inquiries efficiently.
Fulfillment Associate
Amazon
Davenport, FL
09.2021 - 12.2022
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Streamlined order processing by implementing efficient picking and packing techniques.
Front Office Receptionist
Vascular Surgeon Dr. Charles Garnett
Orlando, FL
08.2021 - 08.2022
- Facilitated smooth check-in and check-out for guests.
- Ensured demographic data accuracy through consistent updates.
- Managed the process of collecting and posting copayments and balances.
- Completed scanning of insurance cards, driver's licenses, and forms.
- Streamlined the process for importing forms.
- Organized surgery and appointment schedules.
- Handled incoming calls efficiently.
- Maintain accuracy in journal entries.
- Conducted insurance verification processes.
- Compiled comprehensive work reports.
Patient Coordinator
AdventHealth
Winter Park, FL
01.2021 - 07.2021
- Supported Covid-19 Hotline by providing information on vaccines, testing locations, symptoms, and appointments.
- Contract Position for Covid
Education
Diploma / Certificate - Patient Care
Cambridge Institute of Allied Health and Technology
Altamonte Springs, FL06.2023
Diploma - Diploma
Cypress Creek High School
Orlando, FL05.2008
Skills
- Customer Service (15 years)
- Front Desk
- Technical Support (15 years
- Phone Etiquette (15 years
- Patient care
- Medical Terminology
- Bilingual
- Medical Records
- Escalations
- Payment processing
- Team Player
- Organization and multitasking
- Cash handling
- Flexibility and adaptability
- Customer engagement
- Upselling strategies
- Retail experience
- Customer consultation
- Attention to detail
- Personalized recommendations
- Paperwork management
- Returns processing
- Appointment scheduling
- Inventory control
- Quality assurance
- Friendly and outgoing
- Time management
- Empathy and patience
- Multitasking and organization
- Clear communication
- Verbal and written communication
- Conflict resolution
- Organization
- Goal driven
- Cash register operation
- Product knowledge
- Customer assistance
LANGUAGES
English - Fluent, written and spoken
Spanish - Fluent, written, spoken
Timeline
Client Service Beauty Advisor - Team Lead (Hybrid)
Sephora - IntouchCX
10.2022 - Current
Fulfillment Associate
Amazon
09.2021 - 12.2022
Front Office Receptionist
Vascular Surgeon Dr. Charles Garnett
08.2021 - 08.2022
Patient Coordinator
AdventHealth
01.2021 - 07.2021
Diploma / Certificate - Patient Care
Cambridge Institute of Allied Health and Technology
Diploma - Diploma
Cypress Creek High School