Summary
Overview
Work History
Education
Skills
Projects
Work Preference
Software
Timeline
Hi, I’m

Raychel Santiago

Saginaw,TX
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Raychel Santiago

Summary

Enthusiastic customer service professional with extensive experience in team management and effective communication. Demonstrated ability to address customer complaints empathetically and professionally, aiming to enhance overall satisfaction. Committed to leveraging technology and innovative solutions for improved service outcomes. Eager to contribute to a mission prioritizing exceptional customer experiences and fostering a collaborative environment.

Overview

4
years of professional experience

Work History

Octane Financial

Customer Engagement Representative
10.2023 - Current

Job overview

  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with customers.
  • Maintained up-to-date knowledge of procedures and service changes.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Dollar Tree

Merchandising Manager
01.2021 - Current

Job overview

  • When the Store Manager is not on the premises, direct supervisory responsibility for all hourly
  • Associates
  • Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information
  • Requests and any additional communications related to store activities as delegated by the Store
  • Manager
  • Assist Store Manager on receipt and return of DSD merchandise
  • Follow VIP and DSD Policies and Procedures
  • Assist Store Manager in management of freight flow
  • Meet or exceed productivity standards
  • Assist the Store Manager in ordering and stocking all merchandise needs, including frozen & refrigerated
  • Assist Store Manager in maintaining stockroom organization
  • Assist Store Manager in ensuring that the sales floor is sales effective on a daily basis
  • Assist Store Manager in planning, merchandising and maintaining Clip Strips and Power Panels with sales effective items
  • Assist Store Manager in planning and implementing monthly Sales Planners

Education

Saginaw High School

High school diploma
06.2009

Skills

  • Customer service (15 Years)
  • 10Key Data Entry - 7344 KPM
  • Microsoft Word proficient (15 years)
  • Typing speed of 50 WPM
  • Leadership
  • Call Management
  • De-Escalation Techniques

Projects

AI Call Wrap-up: Participated in the program to test AI-produced call notations. Assisted in identifying issues with AI-provided notes and helped improve the initial stage of AI Call Wrap-Up.

Work Preference

Work Type

Full Time

Work Location

HybridRemote

Important To Me

Career advancementWork-life balanceCompany CultureWork from home optionHealthcare benefitsPaid time offPersonal development programs401k match

Software

Livevox

LoanPro

Microsoft Office

Google Office

Timeline

Customer Engagement Representative

Octane Financial
10.2023 - Current

Merchandising Manager

Dollar Tree
01.2021 - Current

Saginaw High School

High school diploma

Similar Profiles

CREATE PROFILE
Raychel Santiago