Brandy M. Thompson - Johnson
Houston
Summary
Sales leader with proven expertise in driving revenue growth and building high-performing teams. Strong focus on strategic planning, client relationship management, and market analysis. Adept at fostering collaboration and adapting to evolving business needs. Known for reliability, results-driven approach, and exceptional communication skills.
Overview
18
18
years of professional experience
Work History
Associate Director of Sales and Marketing
Sheraton North Houston & DoubleTree by Hilton
03.2023 - Current
- Develop and implement sales strategies to achieve business objectives
- Lead and manage a team of sales professionals to ensure they have the necessary tools and resources to succeed
- Build and maintain strong relationships with clients and stakeholders to drive sales growth
- Analyze sales data and market trends to identify opportunities and challenges
- Develop and implement sales strategies to maximize hotel revenue in rooms, catering, and ancillary services.
- Prospect, identify, and secure new business opportunities through networking, cold calling, site visits, and industry events.
- Manage and grow relationships with existing accounts, ensuring repeat business and loyalty.
- Conduct property tours, prepare proposals, and negotiate contracts with clients.
- Partner with Catering, Convention Services, and Operations teams to ensure seamless execution of events and group bookings.
- Maintain accurate records of sales activities, account information, and revenue performance in CRM systems.
- Prepare regular sales reports, forecasts, and market analyses for hotel leadership.
- Represent the hotel at trade shows, sales missions, and community/business events.
- Stay current with hospitality trends, competitor activity, and local market conditions.
SMERF Complex Sales Manager
Sheraton North Houston & DoubleTree by Hilton
01.2017 - 03.2023
- Meet monthly and quarterly goals at both properties
- Attended HEI Winners Circle 2018 & 2019 for the highest producers in the company
- Joined HEI Sales Committee to assist with companies sales blitz and sales best practices
- Respond and assign leads
- Create contracts and proposals
- Prospect for new business
- Rebook past business
- Build and maintain strong client relationships
- Ensure hotel staff follows through on all requests
- Use negotiating skills and creative selling abilities to close on business and negotiate contracts
- Send Weekly recap to DOS /Smart Plan/ Share shift Accounts
- Participate in sales blitzes, cold calling and contacting former clients to solicit new business and attends industry events/programs
Executive Meeting Manager
Hyatt North Houston
10.2015 - 01.2017
- Responds in a timely manner to incoming group/catering business opportunities
- Ensures that all business is booked within hotel parameters
- Conducts hotel site inspections
- Create contracts and Proposals
- Prospect for new business - participate in sales blitzes, cold calling and contacting former clients to solicit new business and attends industry events/programs
- Build and maintain strong client relationships
- Detail events to include all food & beverage, set up and audio visual needs
- Make suggestions to ensure the details meet the group and the hotel's needs
- Create group resumes and communicate client needs to all departments of the hotel
- Ensure hotel staff follows through on all requests
- Use negotiating skills and creative selling abilities to close on business and negotiate contracts
- Send Weekly recap to DOS /Smart Plan/ Share shift Accounts
- Meet monthly and quarterly goals
Reservation Supervisor
Hyatt North Houston
09.2013 - 10.2015
- Oversee and control daily tasks
- Assist front office agents and develop them in order to handle reservation tasks properly
- To assist Revenue Manager
- Handling all group and conventions from the initial blockage to the rooming lists
- Enter all reservations accurately
- 11 Day forecast weekly for the hotel
- Balance hotel and rooms block inventory
- Set Group Billing and Special Requests
- Process hotel Commissions
- Quarterly Forecast with DOS
- Input STAR Data
- To sell rooms and increase occupancy and revenue
Administrative Assistant/ Sales Coordinator
Hyatt North Houston
03.2013 - 09.2013
- Provided sales and administrative support involving efficient handling of top and confidential agreements.
- Supported the sales team in attaining sales targets.
- Communicated with the regional sales team for status of order and position of sales.
- Provided inputs and ideas into marketing enterprises and subsequently promoted them and monitored responses.
- Prepared monthly, weekly or daily sales analysis.
- Prepared proposals, agreements, sales reports, and presentations
Front Desk Supervisor
Sheraton North Houston
11.2011 - 03.2013
- Ensure Outstanding customer care at all times
- Maintains a friendly, cheerful and courteous demeanor at all times
- Friendly and accurately answers inquiries from potential guests and accepts hotel reservations
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
- To sell room and increase occupancy and revenue
- Train, coach, and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in an efficient manner
Program Clerk
Club Rewind
03.2011 - 11.2011
- Meet and greet parents and children
- Customer Service
- Insure safe entrance and exits of the building
- Accept payment and make deposit
- Answer questions and concerns of parents
- Answer Phone and take detailed messages
Group Coordinator
Sheraton Brookhollow
10.2007 - 01.2011
- Coordinated guest accommodations
- Communicated with customers to schedule reservations
- Understood the needs of guest and prepared appropriate contract and billing information for group reservations
- Ensure quality services were provided.
- Ability to handle multiple priorities
Administrative Assistant/ Sales Coordinator
Sheraton Brookhollow
10.2007 - 01.2011
- Provided sales and administrative support involving efficient handling of top and confidential agreements.
- Supported the sales team in attaining sales targets.
- Communicated with the regional sales team for status of order and position of sales.
- Provided inputs and ideas into marketing enterprises and subsequently promoted them and monitored responses.
- Prepared monthly, weekly or daily sales analysis.
- Prepared proposals, agreements, sales reports, and presentations.
Front Office Agent
Sheraton Brookhollow
10.2007 - 01.2011
- Checking guests in and out of the hotel
- Answered a multi-line phone system
- Greeted and directed guests as they entered the hotel
- Responded to complaints, service issues and other general questions
- Collected payments from guests, made reservations over the phone & maintained hotel room inventory
Education
High School Diploma -
Aldine High School
Houston, TXSkills
- Computer literate
- Sales strategy execution
- Deal closing
- Sales team training
- Key account growth
- Target setting
- Pipeline management
- Time management
- Attention to detail
- Multitasking
- Problem-solving
- Team collaboration
- Team leadership
- Team motivation
- Decision-making
- Effective communication
Timeline
Associate Director of Sales and Marketing
Sheraton North Houston & DoubleTree by Hilton
03.2023 - Current
SMERF Complex Sales Manager
Sheraton North Houston & DoubleTree by Hilton
01.2017 - 03.2023
Executive Meeting Manager
Hyatt North Houston
10.2015 - 01.2017
Reservation Supervisor
Hyatt North Houston
09.2013 - 10.2015
Administrative Assistant/ Sales Coordinator
Hyatt North Houston
03.2013 - 09.2013
Front Desk Supervisor
Sheraton North Houston
11.2011 - 03.2013
Program Clerk
Club Rewind
03.2011 - 11.2011
Group Coordinator
Sheraton Brookhollow
10.2007 - 01.2011
Administrative Assistant/ Sales Coordinator
Sheraton Brookhollow
10.2007 - 01.2011
Front Office Agent
Sheraton Brookhollow
10.2007 - 01.2011
High School Diploma -
Aldine High School