Brandy Mullis
Lafayette,GA
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
9
9
years of professional experience
Work History
Administrative Support II
Department of Human Services - Division of Child Support Services
11.2022 - Current
- Greet clients and assist them with questions regarding their case
- Provide excellent customer service by promptly addressing questions from clients or internal staff members via phone or email.
- Safeguarded confidential information by maintaining organized filing systems for both physical and digital records.
- Answer telephone calls coming into the local office
- Responding to office emails for scheduling appointments or answering client questions.
E-commerce Representative
Assemblers Inc
05.2021 - 10.2022
- Professionally communicated with high end clientele
- Verify personal private customer information (such as credit card numbers, home addresses, etc.) and schedule technicians for required services via phone, email, and text
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Provided feedback on the operating system to enhance employee workflow.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Signal Support Systems Specialist
Georgia Army National Guard
03.2015 - 03.2021
- Provided timely support for unit operations by managing the installation and repair of cable lines and antennas.
- Maintained secure communication channels through the proper handling of classified materials and cryptographic keys.
- Played a pivotal role in mission success by maintaining optimal functionality of signal support systems, directly impacting command and control capabilities.
- Streamlined workflow processes by implementing effective inventory management systems for equipment and tools.
- Optimized network efficiency by troubleshooting issues and providing technical assistance to command staff.
Sales Associate
Walmart Supercenter
08.2016 - 12.2019
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Lafayette High School
Lafayette, GA05.2015
Skills
- Microsoft Word, Excel, PowerPoint, Outlook, Teams, Windows (up to newest; 11)
- Good written/verbal communication skills
- Exemplary customer service
- Team-player attitude
- Filing and data archiving
- Accounting familiarity
- Telephone reception
- Conflict Resolution
Community Volunteer Service
- Shop with a Cop
- Reindeer Run
- Public Library Assistant
References
- Eric Santos, Residential Service Lead, eric.manuel.santos@gmail.com, 706.581.8967
- Sarah Dietz, Lead at Amazon Warehouse, 423-551-1006
- Shanara Collins, Manager of Residential Services, s.collins@asssemblersinc.net, 706-483-3151
Timeline
Administrative Support II
Department of Human Services - Division of Child Support Services
11.2022 - Current
E-commerce Representative
Assemblers Inc
05.2021 - 10.2022
Sales Associate
Walmart Supercenter
08.2016 - 12.2019
Signal Support Systems Specialist
Georgia Army National Guard
03.2015 - 03.2021
Lafayette High School
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