Brandy Murray
Plano
Summary
Dynamic Nationally Registered Medical Assistant with a proven track record at Neurology Consultants of Dallas, excelling in HIPAA compliance and patient scheduling efficiency. Enhanced patient satisfaction through compassionate care and effective communication, while demonstrating venipuncture proficiency and a commitment to continuous education in medical best practices.
Reliable Medical Support professional with 10 years of experience in high paced environment. Expertly assist with office operations and physician support by gathering patient information, Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Nationally Registered Medical Assistant
Neurology Consultants of Dallas
06.2022 - 03.2025
- Improved patient care by efficiently managing medical records and maintaining accurate documentation.
- Enhanced patient satisfaction by providing compassionate assistance in scheduling appointments, answering queries, and coordinating followups.
- Handled insurance verification processes with accuracy, ensuring patients were aware of their coverage details and financial responsibilities before receiving medical services.
- Demonstrated adaptability in handling various clerical tasks such as filing paperwork, processing payments, and updating patient records in electronic health systems.
- Maintained a clean and safe work environment through diligent equipment sterilization practices and adherence to OSHA guidelines.
- Effectively managed high-stress situations during emergencies by providing prompt assistance to healthcare providers and maintaining a calm demeanor.
- Facilitated communication between patients and healthcare providers, ensuring efficient exchange of information and timely delivery of medical services.
- Performed phlebotomy, injections, and other clinical tasks with precision, adhering to strict infection control protocols.
- Performed medical records management, including filing, organizing and scanning documents.
- Oriented and trained new staff on proper procedures and policies.
Nationally Certified Medical Assistant
Texas Neurology Consultants
09.2020 - 06.2022
- Reduced wait times for patients by efficiently managing appointment schedules and utilizing effective communication skills.
- Increased clinic efficiency by assisting in the development of new processes for inventory management and supply ordering.
- Provided exceptional patient care by maintaining strong relationships with other healthcare professionals, such as physicians, nurses, and specialists.
- Prepared examination rooms prior to appointments with appropriate supplies, ensuring smooth transitions between patient visits.
Nationally Certified Medical Assistant
Pediatric Neurology of Dallas
07.2019 - 07.2020
- Collaborated with healthcare team members to provide comprehensive care, resulting in improved patient outcomes.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Taught patients about medications, procedures, and care plan instructions.
Nationally Certified Medical Assistant
Neurology Consultants of Dallas
11.2012 - 08.2018
- Supported patient adherence to treatment plans by conducting follow-up calls after appointments, increasing overall compliance rates.
- Assisted physicians with various procedures, ensuring accuracy and adherence to safety protocols.
- Improved patient satisfaction by providing efficient and compassionate care during medical appointments.
- Participated in continuing education opportunities to remain knowledgeable about current industry best practices and relevant advancements in medical care delivery techniques.
- Collected and documented patient medical information such as blood pressure and weight.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Education
Medical
Concorde Career College
Dallas, TX01-2012
Skills
- Experience in HIPAA compliance
- Detailed medical reporting
- Venipuncture proficiency
- Scheduling efficiency in healthcare
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medical Assistant
- CCMA - Certified Clinical Medical Assistant
- RMA - Registered Medical Assistant
Timeline
Nationally Registered Medical Assistant
Neurology Consultants of Dallas
06.2022 - 03.2025
Nationally Certified Medical Assistant
Texas Neurology Consultants
09.2020 - 06.2022
Nationally Certified Medical Assistant
Pediatric Neurology of Dallas
07.2019 - 07.2020
Nationally Certified Medical Assistant
Neurology Consultants of Dallas
11.2012 - 08.2018
Medical
Concorde Career College
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