Brandy Nicholson
Team Lead/Supervisor, Customer Service
Lehi,UT
Summary
Dynamic leader with a track record of fostering high-performance teams at Telenotes/Voze, Inc., enhancing customer satisfaction and streamlining operations. Proven leadership in preparing and serving food items to students and/or school personnel; and maintaining food service facilities in a safe and sanitary condition. fostering team collaboration and maintaining high quality assurance standards, contributing to a positive and efficient work environment.
Leveraged strong communication and database management skills to drive innovation and operational excellence. Known for a positive and encouraging leadership style, significantly boosting employee engagement and satisfaction. I've committed nearly two decades to refining these skills, achieving tangible improvements in every role.
Overview
20
20
years of professional experience
Work History
Team Lead/ Supervisor
Telenotes/ Voze, Inc.
04.2004 - 01.2024
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
Nutrition Service Worker
ASD/ Hidden Hollow Elementary
03.2017 - 05.2018
- Arranged food and beverage items at the request and direction of supervisors for the purpose of serving students and staff in an efficient manner in a safe and sanitary environment.
- Attended unit meetings, in-service training, workshops, etc. (e.g. Food Handler's Permit training, safety meetings, etc.) for the purpose of gathering information required to perform job functions.
- Cleaned utensils, equipment, and storage, food preparation and serving areas (e.g. oven, refrigerator, etc.) for the purpose of maintaining required sanitary conditions.
- Inspection of food items and/or supplies (e.g. flour, serving trays, etc.) for the purpose of verifying quantity, quality and specifications of orders and/or complying with mandated health standards.
- Inventoried food, condiments, supplies and equipment at specified intervals for the purpose of ensuring availability of items required for meeting projected menu requirements.
- Maintained equipment, storage, food preparation and serving areas in a sanitary condition for the purpose of complying with current health standards.
- Monitored kitchen and cafeteria areas for the purpose of ensuring a safe and sanitary working environment.
- Performed functions of other nutritional services positions as requested by supervisor (e.g. account technician, for the purpose of ensuring adequate staff coverage .
Education
High School Diploma, Concurrent Enrollment Mltbh - 84084
Copper Hills High School/SLCC- Concurrent Enrollme
West Jordan, UT05.1995
Skills
- Strong communication skills
- Patient, friendly, respectful and positive, encouraging my team to be their best
- Experience in Leadership
- Outgoing, friendly, positive I genuinely love meeting people and being helpful
- Weighs and measures ingredients to serve correct portions to students and staff
- Cooking and baking, using my passion for sharing my talent with others
- Recipe reading and creating
- Solid problem solver
- Sanitation and cleanliness, pay attention to detail keeping organized being more efficient
- Stayed current on Health and Safety Regulations
- Time Management
- Team player or ability to work independently and multi task based on priority
- Data management
- Customer service
- Computer skills
- Decision-making
- Database management
- Reliable & trustworthy
- Planning & organizing
- Loyal- worked for same company almost 20 years
Accomplishments
As an experienced Team Lead as well as having incredible customer service skills. I bring a comprehensive set of skills in my Team Lead/ Supervisor role, I honed in on my leadership abilities in leadership and communication with others providing a firm foundation to continue to learn and add to my existing skills. I enjoy learning so am eager and willing to be taught as much as possible to continue to grow professionally and personally.
Timeline
Nutrition Service Worker
ASD/ Hidden Hollow Elementary
03.2017 - 05.2018
Team Lead/ Supervisor
Telenotes/ Voze, Inc.
04.2004 - 01.2024
High School Diploma, Concurrent Enrollment Mltbh - 84084
Copper Hills High School/SLCC- Concurrent Enrollme
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