Brandy Nicole Gwyn
Denver,United States
Summary
To obtain a position in a professional environment with opportunities to advance that will utilize my skills and academic achievements to benefit and inspire both the company and myself
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
The Lobby
Denver, CO
03.2021 - 02.2023
- Very able to accommodate large parties as well as large table sections
- Huge fan of teamwork and assisting coworkers throughout the shift
- Running side-work and cleanliness is a must for me throughout the shift
- Timeliness is also a main priority
Beertender
First Draft Taproom
Denver, CO
07.2017 - 11.2020
- Thorough knowledge of 40 beers on a rotating tap
- Ability to guide guests through a highly technical Pour-Your-Own tap system
- Able to multitask checking guests in, taking food orders, and continuously polish glasses for a high volume taproom
Server
Mi Casa Mexican Restaurant
Breckenridge, CO
08.2017 - 04.2018
- Worked in a high volume bar section of the restaurant with constant rotating tables from happy hour until the restaurant closed
- On a nightly basis I sold anywhere from $1800 - $3000 in a small 5-9 table section
- Ensured guest satisfaction in a chaotic environment always with a smile and a pleasant disposition
- Multitasked bussing and cleaning my tables, running beverages and food, constantly filling up happy hour chips and salsa all while ensuring a fun memorable experience
Server
The Thirsty Lion
Denver, CO
05.2016 - 12.2017
- Served in a high volume restaurant with up to 12 table sections
- Thorough knowledge of menu offerings, wine parings, and spirits
- Applied multitasking and ability to anticipate guests needs to ensure customer satisfaction
- Providing superior guess service, friendliness, and positive communication
Associate, Gallery Director
Park West Gallery
02.2013 - 03.2016
- Managed 2-5 auctions per week as well as conducted several weekly art lectures aboard each vessel with the purpose of reaching target based revenue goals set by the art gallery as well as the experience/guest satisfaction rating scores set by each cruise line.
- Maintaining excellent performance and customer satisfaction record, regularly meeting or exceeding 7 day sales goals ranging from $20,000 to $300,000 varying by ship and itinerary.
- Lead a close knit team ranging from 3 to 6 people aboard each cruise ships worldwide. Each individual's contract varied from 3 months plus and we lived and worked with each other onboard 7 days a week during the entire length of our individual contracts.
- Obtained in-depth knowledge of import/export procedures both foreign and domestic. Weekly shipments were sent and received under my responsibility. This included coordinating paperwork with local port authorities, Park West's shore-side gallery and each shipboard channel. Specific experience in drawing up standard bills of landing and landed good manifests, and thorough knowledge of several domestic/foreign procedural intricacies for Puerto Rico, United States, Australia, New Zealand, Hawaii, and the United Kingdom.
- Ensured a world class display of art and products at all times, adhering to strict guidelines for both safety and cruise line appearance standards.
- Designed event advertisements, invitations, and marketing as well as ensuring the creation and delivery several times a week by myself and staff. Marketing was targeted by income level (cruise ticket price) and country of origin (for language purposes) in relation to the nature and content of the events themselves.
- Immersive global and travel experience and first-hand knowledge of the local entertainment markets in all of the above regions and their surrounding areas. After 3 years I have had clientele numbering in the thousands from all over the world, with face to face interaction, negotiation, and eventual transactions with each.
- Extensive high end sales experience, specializing in individual, one-on-one negotiations. Well developed and comfortable sales style based on credibility and excellent product knowledge, genuine friendliness, and trustworthiness
Education
B.A. - Studio Arts concentrating in Photography, Minor in Italian Language and Art History focusing on Italian Art
College of Charleston
Charleston, SCSkills
- Windows programs
- Macintosh programs
- Adobe Photoshop
- Quick learner of new computer programs
Certification
- United States Coast Guard, Merchant Mariner's Credential (Civilian Rating - Officer)
- Transportation Security Administration, Transportation Worker's Identification Credential
- TIPS certified
Hobbies and Interests
- Photography
- Paintings
- Creating art
- Learning new technology
- Leading a fulfilling life
- Discovering ways to improve myself
References
- Mark Slattery, Owner, First Draft Denver, Denver, CO, (626) 848-2204
- Tracey Roach, General Manager, Mi Casa Restaurant, Breckenridge, CO, (970) 453-2071
- Christian Batizy, Owner Operator, The Lobby, Denver, CO, (303) 946-1695
Timeline
Server
The Lobby
03.2021 - 02.2023
Server
Mi Casa Mexican Restaurant
08.2017 - 04.2018
Beertender
First Draft Taproom
07.2017 - 11.2020
Server
The Thirsty Lion
05.2016 - 12.2017
Associate, Gallery Director
Park West Gallery
02.2013 - 03.2016
B.A. - Studio Arts concentrating in Photography, Minor in Italian Language and Art History focusing on Italian Art
College of Charleston