Summary
Work History
Education
Skills
Timeline
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Brandy Nielsen

Ogden,Utah

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Work History

Customer Service Cashier

Lowes Home Improvment
06 2005 - 08 2010
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Processed refunds and exchanges in accordance with company policy.

Assistant Manager

Han Dee Hugo's
Wilmington, NC
08 2010 - 08 2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Implemented loss prevention strategies, significantly reducing shrinkage.

Flooring Sales Specialist

Home Depot
Wilmington, NC Ogden, UT
06 2018 - 08 2021
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Drove team revenue totals by bringing in top sales numbers.
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.
  • Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
  • Organized product displays for better visibility and accessibility, improving the overall shopping experience for customers.
  • Assisted customers with selecting appropriate floor types and styles.
  • Implemented comprehensive employee training programs that improved staff knowledge of products, sales techniques, and customer service skills which resulted in higher overall performance levels.
  • Provided detailed product information to clients, enabling them to make informed decisions about their purchases.
  • Discussed pricing, additional charges, and payment plans during sales process.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.

Education

Diploma -

Dallastown Area High
06.2001

Skills

  • Flooring knowledge
  • Basic mathematical skills
  • Accurate money handling
  • Interior design understanding
  • Computer literacy
  • Cash register operation
  • Organization
  • Attention to Detail
  • Analytical and Critical Thinking
  • PPE Compliance
  • Self-Motivated
  • Organization and Time Management
  • Flexible and Adaptable
  • Multitasking Abilities
  • Excellent Communication
  • First Aid/CPR
  • Decision-Making

Timeline

Customer Service Cashier

Lowes Home Improvment
06 2005 - 08 2010

Assistant Manager

Han Dee Hugo's
08 2010 - 08 2018

Flooring Sales Specialist

Home Depot
06 2018 - 08 2021

Diploma -

Dallastown Area High

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Brandy Nielsen