Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

BRANDY OKI

Honolulu,HI

Summary

Dynamic executive with a proven track record of leadership and innovation in financial services. Dedicated to fostering a culture of excellence and driving strategic initiatives that optimize organizational performance and enhance the customer experience. Committed to empowering teams, leveraging technology, and delivering results that drive sustainable growth and success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Chief Administrative Officer

HAWAIIUSA FEDERAL CREDIT UNION
Honolulu
09.2023 - Current
  • Leading strategic HR initiatives, including workforce planning, talent development, and diversity programs that align with the organizational goals and objectives
  • Champion cultural transformation efforts to improve and enhance the employee experience
  • Currently spearheading implementation of Enterprise Risk Management strategies, including overseeing the recent NCUA Exam to assess compliance and identify areas for improvement
  • Collaborating with internal stakeholders to develop and establish risk management policies and procedures, laying the groundwork for a comprehensive risk management framework
  • Currently in the process of evaluating existing risk management practices and identifying opportunities to enhance risk mitigation efforts across the organization.

Chief Operations Officer & Chief Experience Officer

HAWAIIUSA FEDERAL CREDIT UNION
Honolulu
03.2019 - 09.2023
  • Led the organization's efforts to optimize member experience across all touchpoints, including branches, contact center, and banking operations
  • Implemented strategic initiatives to enhance service delivery and improve member satisfaction metrics, resulting in increased NPS scores and top quartile performance
  • Directed cross-functional teams to develop and implement customer experience strategies aligned with organizational goals and objectives
  • Spearheaded process improvements and operational enhancements to streamline workflows and optimize efficiency
  • Collaborated with internal stakeholders to leverage technology and innovation to drive continuous improvement in service delivery and member experience.

Chief People Officer

HAWAIIUSA FEDERAL CREDIT UNION
10.2017 - 03.2019
  • Provided strategic leadership in human resources management, talent development, and organizational culture
  • Developed and implemented initiatives to attract, retain, and develop top talent, resulting in a highly engaged workforce
  • Championed diversity and inclusion efforts to create a more equitable and inclusive workplace environment.

Education

Baldrige Executive Fellows Program Graduate -

Malcolm Baldrige National Quality Award
01.2020

Bachelor of Science - Human Resource Management

Hawaii Pacific University
01.2008

Skills

  • Driving Motivation through Inclusion
  • Creating Engagement through Empowerment
  • Fostering a Collaborative Culture
  • Building & Leading High Performing Teams
  • Talent Acquisition & Development
  • Creating Energy around a Futuristic Vision
  • Merger & Acquisition Restructuring
  • Stimulating Personal & Group Excellence
  • People First Performance Excellence
  • Employment Law
  • Coordinating People and Resources for Maximum Effectiveness
  • Regulatory Compliance
  • Change and Growth Management
  • Interpersonal Skills

Certification

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Senior Professional in Human Resources (SPHR)
  • Certified Compensation Professional (CCP)
  • Global Remuneration Professional (GRP)
  • Prosci Certified Change Management Practitioner
  • Certified Credit Union Financial Counselor (CCUFC)
  • Strategic HR Business Partner (SHRBP)

Volunteer Experience

  • Relay for Life
  • Making Strides for Breast Cancer Walk
  • Special Olympics
  • School Campus Clean-ups and Beautification events
  • DOE Grab n Go Meals

Timeline

Chief Administrative Officer

HAWAIIUSA FEDERAL CREDIT UNION
09.2023 - Current

Chief Operations Officer & Chief Experience Officer

HAWAIIUSA FEDERAL CREDIT UNION
03.2019 - 09.2023

Chief People Officer

HAWAIIUSA FEDERAL CREDIT UNION
10.2017 - 03.2019

Baldrige Executive Fellows Program Graduate -

Malcolm Baldrige National Quality Award

Bachelor of Science - Human Resource Management

Hawaii Pacific University

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