- Yoga
- Passionate about balancing physical health with mental and emotional wellness
- Animal Welfare Advocacy
- Growing herbs, vegetables, or fruits in home gardens
- Bread Making
Brandy Page
Glendale,AZ
Summary
Dynamic Workforce Management Supervisor at Nexa with a proven track record in strategic scheduling optimization and team collaboration. Enhanced operational efficiency through analytical thinking and effective communication, achieving significant improvements in service level agreements. Adept at coaching and mentoring, fostering a positive work environment that drives employee retention and performance.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability to fast-paced environments and proactive approach in delivering effective solutions.
Overview
13
13
years of professional experience
Work History
Workforce Management Supervisor
Nexa
03.2016 - 10.2025
- Led workforce optimization initiatives to enhance operational efficiency across multiple teams.
- Developed and implemented scheduling strategies to maximize resource utilization and minimize labor costs.
- Analyzed performance metrics to identify trends and improve service level agreements.
- Collaborated with cross-functional teams to align workforce planning with business objectives and project demands.
- Facilitated communication between departments to ensure seamless operations and timely issue resolution.
- Conducted regular audits of staffing levels, adjusting forecasts based on changing business needs and trends.
- Managed real-time inbound call traffic across multiple contact center locations.
- Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
Operations Manager
Nexa
09.2015 - 03.2016
- Led cross-functional teams in developing and implementing process improvement initiatives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Assisted in recruiting, hiring and training of team members.
Virtual Receptionist/ Dispatcher
Nexa
03.2013 - 09.2015
- Managed multi-line phone system to efficiently direct calls and messages.
- Scheduled appointments and maintained calendars for clients and team members.
- Developed standard operating procedures to enhance communication flow.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Utilized CRM software to track client interactions and improve follow-up processes.
- Improved caller experience by consistently delivering professional, friendly, and empathetic assistance during each interaction.
- Achieved high levels of confidentiality compliance by securely handling sensitive information during phone conversations and message-taking procedures.
- Resolved customer issues quickly with timely communication between relevant parties while maintaining a professional demeanor at all times.
Education
Associate of Science - Nursing
Presbyterian Hospital School of Nursing
Charlotte, NC05-1997
Skills
- Strategic thinking
- Scheduling optimization
- Coaching and mentoring
- Problem-solving abilities
- Workforce planning
- Problem-solving
- Time management
- Multitasking
- Team collaboration
- Adaptability and flexibility
- Excellent communication
- Analytical thinking
Interests
Timeline
Workforce Management Supervisor
Nexa
03.2016 - 10.2025
Operations Manager
Nexa
09.2015 - 03.2016
Virtual Receptionist/ Dispatcher
Nexa
03.2013 - 09.2015
Associate of Science - Nursing
Presbyterian Hospital School of Nursing