Brandy Perry
Forney,TX
Summary
Dynamic healthcare professional with extensive experience at ContinuumGlobal, excelling in medical billing and health information management. Proven ability to enhance patient care outcomes through effective data entry and regulatory compliance. Skilled in fostering positive relationships and ensuring patient satisfaction, consistently achieving high standards in service delivery.
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
3
3
years of professional experience
Work History
Remote Healthcare Representative
ContinuumGlobal
01.2024 - 12.2024
- Attended professional conferences and workshops related to healthcare services.
- Reviewed insurance claims to ensure accuracy prior to submission.
- Verified that many personnel received appropriate care by managing and updating healthcare records.
- Maintained customer accounts and information in electronic reporting system.
- Actively participated in team meetings focused on improving patient care outcomes.
- Performed pre-registration and registration process for patients in healthcare setting.
- Conducted patient assessments, data entry of medical records, and maintained accurate patient information in the system.
- Explained policies, procedures and services to patients.
Remote Medical Receptionist
Teleperformance USA- United Healthcare
04.2022 - 12.2023
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Answered phones promptly and directed calls appropriately.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Informed patients of financial responsibilities prior to rendering services.
- Protected patients by observing strict HIPAA guidelines.
Customer Service Representative
Conduent
07.2021 - 02.2022
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
Education
Associate of Applied Science - Health Administration
Galen College of Nursing
Louisville, KY05-2026
Skills
- Medical billing
- Health information management
- Patient registration
- Regulatory compliance
- Time management
- Data entry
Timeline
Remote Healthcare Representative
ContinuumGlobal
01.2024 - 12.2024
Remote Medical Receptionist
Teleperformance USA- United Healthcare
04.2022 - 12.2023
Customer Service Representative
Conduent
07.2021 - 02.2022
Associate of Applied Science - Health Administration
Galen College of Nursing