Ariona Gardner
Wichita,KS
Summary
Developed key skills in patient communication and healthcare support in fast-paced medical setting. Demonstrates strong problem-solving abilities and organizational skills gained from interacting with diverse patient needs and healthcare scenarios. Focused on leveraging these transferrable skills to contribute effectively in new professional environment.
Overview
8
8
years of professional experience
Work History
Remote Healthcare Representative
Calculated Hire/Eight Eleven Group
07.2024 - 12.2024
- Assisted Tricare West beneficiaries and providers with eligibility, benefits, and, any authorizations/referrals.
- Adhered to company policies and scripts to consistently achieve call time.
- Increased access to healthcare services by assisting with insurance verification and pre-authorization processes.
- Made referral and authorizations changes
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
Remote Healthcare Representative
Faneuil
02.2022 - 10.2022
- Assisted LA Care members and providers with provider changes.
- Adhered to company policies and scripts to consistently achieve call time.
- Navigate through insurance systems to ensure members were connected and enrolled with the correct programs.
- Answer and manage inbound inquiries regarding health plan benefits, eligibility, and other healthcare procedures
- Advocate for members by contacting providers and pharmacies.
Guest Service Representative
Country Inn And Suites
08.2018 - 06.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Collected room deposits, fees and payments
- Took reservations over phone and through email, recording guest information in computer system and verifying details
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage
Office Assistant
PC VS ME
03.2019 - 09.2019
- Delivered clerical support by handling range of routine and special requirements
- Verified accuracy of business records by consistently updating customer information
- Drafted common document templates for use by executives and employees
- Coordinated travel arrangements by booking airfare, hotel and ground transportation
- Interacted with customers by phone, email or in-person to provide information
Inbound/Outbound Call Center Representative
Answer Net
08.2016 - 06.2018
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Made outbound lead follow-ups to potential and existing customers by telephone and sold products and services.
- Scheduled vehicle inspection for leasing customers.
- Helped train new hires in the outbound call center process, ensuring they were prepared to handle calls effectively from day one on the job.
Education
Bachelor of Science - General Studies
Fort Hays State University
Hays, KS05-2021
Skills
- Goal oriented
- Attentiveness
- Healthcare compliance
- Customer service
Timeline
Remote Healthcare Representative
Calculated Hire/Eight Eleven Group
07.2024 - 12.2024
Remote Healthcare Representative
Faneuil
02.2022 - 10.2022
Office Assistant
PC VS ME
03.2019 - 09.2019
Guest Service Representative
Country Inn And Suites
08.2018 - 06.2021
Inbound/Outbound Call Center Representative
Answer Net
08.2016 - 06.2018
Bachelor of Science - General Studies
Fort Hays State University
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