Brandy Phillippe
Wabash,IN
Summary
Dynamic Shift Leader at Charley Creek Inn with a strong focus on customer service and team motivation. Successfully enhanced guest satisfaction through effective problem-solving and conflict resolution. Proven ability to train and mentor staff, ensuring operational efficiency and high service standards. Skilled in cash handling and fostering a positive team environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Leader/Server
Charley Creek Inn
Wabash, IN
04.2018 - Current
- Supervised daily operations to ensure exceptional guest experiences and service quality.
- Trained and mentored team members to enhance performance and adherence to standards.
- Managed inventory levels and ordered supplies to maintain operational efficiency.
- Coordinated staff schedules to optimize coverage during peak service periods.
- Resolved guest issues promptly, ensuring satisfaction and repeat business.
Education
Nursing
Ivy Tech Community College of Indiana
High School Diploma -
Southwood High School
Wabash, INCertificate - Medical Assistant
Freedom Academy
Kendallville, IN05.2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Team supervision
- Conflict resolution
Certification
Certificate in Medical Assisting
Timeline
Shift Leader/Server
Charley Creek Inn
04.2018 - Current
Nursing
Ivy Tech Community College of Indiana
High School Diploma -
Southwood High School
Certificate - Medical Assistant
Freedom Academy