Hi, I’m
Nabeel Adam
Philadelphia,PA
Summary
Flexible Server Shift Leader equally comfortable going hands-on in busy dining rooms or managing dozens of wait staff personnel and associated logistics. Thrives in high-volume environments. Passionate about providing positive experiences for customers and employees alike.
Overview
1
year of professional experience
Work History
Pokemoto Hawaiian Restaurant
Shift leader/Server
01.2023 - Current
Job overview
- Enhanced communication skills and made customers feel welcomed and appreciated
- Multitasking with online and offline orders to ensure a minimum of 50 sales per day while maintaining top-quality service
- Maintaining a clean dining area and checking on foods and drinks to make sure they are adhering to restaurant food safety guidelines
- Addressing customer concerns and resolving any issues that may arise
- Opening and closing store depending on shift
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business resulting in an increase of sales by 10% in the first month
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Maintained a clean and organized dining area to create a pleasant and welcoming atmosphere for customers.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, and addressing product availability issues and other communication concerns.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Explained menu items and suggested appropriate options for food allergy concerns.
Doordash
Delivery Driver
08.2022 - 12.2022
Job overview
- Quickly delivered food to customers doorsteps and businesses
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries
- Developed a strong sense of the most efficient routes to avoid traffic and construction on local roads and highways
- Maintained a 5-star rating by effectively using time management and acquiring satisfied costumers
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for a quick resolution.
- Kept detailed records of deliveries and money received from customers.
George Washington High School, PA
Peer Support Counselor
01.2022 - 06.2022
Job overview
- Assisted peers in formulating daily schedules to balance health and fitness while being enrolled in school
- Boosted team performance by developing customer service training materials and conducting service training.
- Maintained compliance with company policies, objectives, and communication goals.
- Monitored student progress to drive successful academic outcomes.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Advised students on educational, career, and social opportunities.
- Used standardized assessments to evaluate the abilities, interests, and characteristics of different students.
- Educated students on the college admissions process and scholarship requirements.
- Empowered students through counseling and skill-building exercises.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Built relationships with others based on trust and honesty by using active listening and dynamic communication skills.
- Assisted students in exploring and selecting career paths.
- Served as resource to support help desk
learning center
Assistant Manager
10.2021 - 04.2022
Job overview
- Guided customers with Instructions on how to sign up for certain programs, and activities
- Successfully met monthly membership sale targets
- Assistant teachers on creating new activities for children
- Engaged in productive conversations and built professional/sincere connections with members
- Mentored team members to enhance professional development and accountability in workplace.
Education
Penn State University1600 Woodland Rd, Abington, PA 19001
Bachelor of Science from International Studies/Business Administration
05.2026
George Washington High School 10175 Bustleton Ave, Philadelphia, PA 19116
High School Diploma
06.2022
Skills
- Computer Proficiency: Microsoft Office, Photoshop, Excel spreadsheets
- Foreign language: Arabic
- Leadership experience
- Critical thinking and problem-solving
Additional Information
- AWARDS , Tax filing award presented by the IRS as a result of being the top student accountant at George Washington High School
- Top team worker award given by the Sudanese Learning Center of Philadelphia
- 800m semi finals long distance track&felid medal awarded by the school district of Philadelphia
Interest
socializing, basketball, fitness, geography, psychology
Timeline
Shift leader/Server
Pokemoto Hawaiian Restaurant
01.2023 - Current
Delivery Driver
Doordash
08.2022 - 12.2022
Peer Support Counselor
George Washington High School, PA
01.2022 - 06.2022
Assistant Manager
learning center
10.2021 - 04.2022
Penn State University
Bachelor of Science from International Studies/Business Administration
George Washington High School
High School Diploma
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