Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Klippert

Rogers,AR

Summary

Dedicated and compassionate individual with a proven commitment to supporting women and children in crisis situations. Having volunteered at the Children and Family Advocacy Center, I have gained invaluable insights into the challenges faced by vulnerable populations and developed a deep understanding of the shelter's mission. With extensive experience in childcare, I have honed my ability to provide nurturing care and create safe environments for children. My background in childcare equips me with essential skills in communication, empathy, and conflict resolution, which are vital for the role of a case worker.

Furthermore, my 5+ years in the service industry as a server and bartender have strengthened my interpersonal skills and ability to work effectively in high-pressure environments. I am adept at building rapport with diverse individuals and adept at multitasking. Although I may lack direct experience as a case worker, my diverse background has equipped me with skills that are highly relevant to this role. I am eager to leverage my passion for helping others and my practical experiences to make a positive impact at the Children and Family Advocacy Center.

Overview

6
6
years of professional experience

Work History

Shift Leader/Server

Lady Slipper/Ropeswing
Bentonville, AR
10.2022 - Current
  • Managed and coordinated the needs of up to 80 guests simultaneously in a fast-paced, dynamic setting.
  • Assisted in planning and executing special events at the bar.
  • Maintained composure and professionalism during high-volume periods, ensuring exceptional customer service to patrons.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Greeted frequent visitors by name and explained new promotions.
  • Cultivated a positive work environment promoting teamwork.

Front of House Manager/Server

Table Mesa
Bentonville , AR
05.2021 - 08.2022
  • Managed daily operations in high volume, fast-paced restaurant.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Assisted staff by serving food and beverages or bussing tables.
  • Assisted with hiring decisions, including interviewing potential candidates.
  • Monitored sales reports and analyzed data to identify areas for improvement, resulting in the development of revenue growth strategies.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Led staff meetings to communicate goals and expectations clearly.

Private Nanny

N/A
Bentonville , AR
05.2021 - 12.2021
  • Taught reading, arts and crafts and lap play to encourage intellectual development.
  • Traveled with family to help with vacation activities and childcare.
  • Took children to and from school and extra-curricular activities.
  • Supervised and cared for children in private home settings.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Built strong relationships with families based on trust and communication.

Personal Assistant/Art Tour Guide

Rena Art Tours
Bentonville, AR
07.2021 - 08.2021
  • Reserved and managed meeting room availability.
  • Accompanied clients to outings and arranged transportation.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Facilitated tours to groups of up to thirty people.
  • Greeted and assisted customers with booking reservations and answering additional questions, both in person and over phone.
  • Described tour points of interest to group members, responding to general inquiries and questions.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.

Server/Key Holder

Chili's Bar and Grill
Rogers, AR
04.2020 - 05.2021
  • Promoted to priority trainer and shift-lead within five months of employment.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company expectations.
  • Established rapport with guests, fostering loyalty and return visits.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Collaborated with team members to ensure efficient service delivery.

Server

Cellar Creekside
Sulphur Springs, AR
02.2018 - 03.2020
  • Demonstrated exceptional customer service by maintaining a polite and professional demeanor, resulting in increased patron inquiries and order placements.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Hosted and served wedding parties, efficiently managing orders, drinks, and dietary restrictions for up to one-hundred attendees.

Volunteer

Boys and Girls Club of Bella Vista
Bella Vista, AR
02.2018 - 02.2019
  • Collaborated with other childcare staff members on planning events or special projects related to childcare services.
  • Provided direct-care services for children of varying ages.
  • Assigned age-appropriate chores to encourage self-confidence and responsibility.
  • Encouraged creativity through arts, crafts, and imaginative play.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.

Education

High School Diploma -

Gravette High School
Gravette, AR
08-2020

Some College (No Degree) - Sociology

NorthWest Community College
Rogers, AR

Some College (No Degree) - Sociology And Public Development

Arkansas State University
State University, AR

Skills

  • Production Scheduling
  • Customer Service Management
  • Operations Support
  • Advanced in Microsoft Word
  • Microsoft Excel and PowerPoint
  • Exemplary people management skills
  • Organizational Skills
  • Parenting skills
  • Leadership and People Development
  • Activities Planning
  • Behavior Modeling

Timeline

Shift Leader/Server

Lady Slipper/Ropeswing
10.2022 - Current

Personal Assistant/Art Tour Guide

Rena Art Tours
07.2021 - 08.2021

Front of House Manager/Server

Table Mesa
05.2021 - 08.2022

Private Nanny

N/A
05.2021 - 12.2021

Server/Key Holder

Chili's Bar and Grill
04.2020 - 05.2021

Server

Cellar Creekside
02.2018 - 03.2020

Volunteer

Boys and Girls Club of Bella Vista
02.2018 - 02.2019

High School Diploma -

Gravette High School

Some College (No Degree) - Sociology

NorthWest Community College

Some College (No Degree) - Sociology And Public Development

Arkansas State University
Hannah Klippert