BRANDY PICKELL
Anderson
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Community Living Assistant
Hopewell center
Anderson, IN, USA
01.2020 - Current
- Demonstrated effective problem solving skills when faced with challenging situations.
- Established rapport with family members by keeping them informed about the progress of their loved one.
- Responded to crises situations in a timely manner while ensuring safety of all parties involved.
- Participated in staff meetings, trainings sessions and other professional development opportunities.
- Assisted in the development and implementation of individualized service plans.
- Ensured adherence to policies and procedures related to client rights, confidentiality, safety protocols and other regulations.
- Maintained accurate documentation of services provided to ensure compliance with agency standards.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Account Specialist
Casa Systems
Anderson, IN, USA
04.2021 - 05.2022
- Maintained a database of customer contact information for communication purposes.
- Created detailed spreadsheets outlining the status of each account's receivables and payables.
- Developed and maintained customer accounts by accurately recording customer information.
- Performed research on various accounting topics in order to stay up-to-date with industry trends.
- Applied appropriate accounting principles when processing complex transactions involving multiple entities or currencies.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Generated monthly reports detailing account activity such as new accounts opened, closed accounts, and delinquent payments.
Receptionist
Urology Associates Inc
Anderson
04 2016 - 06 2017
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Associate of Applied Science - Business Administration And Management
05.2018
Skills
- Individualized service planning
- Crisis intervention
- Client documentation
- Regulatory compliance
- Problem solving
- Quality assurance
- Budgeting and finance
- Attention to detail
- Documentation management
- Quality assessment
- Proficient in Microsoft office
Timeline
Account Specialist - Casa Systems
04.2021 - 05.2022
Community Living Assistant - Hopewell center
01.2020 - Current
Receptionist - Urology Associates Inc
04 2016 - 06 2017
Ivy Tech Community College of Indiana - Associate of Applied Science, Business Administration And Management