RaDawn Jefferson
Pittsburgh,PA
Summary
To obtain a customer service position where I can utilize my communication skills and problem-solving abilities to enhance customer satisfaction and support company goals.
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
3
3
years of professional experience
Work History
Supportive Living Specialist
Wesley Family Services
New Kensington, Pa
08.2025 - Current
- Develop individualized service plans tailored to each client’s unique needs, preferences, and goals.
- Provide access to a wide range of community resources, assisting clients through application and eligibility processes.
- Support clients in building essential life skills, including budgeting, housekeeping, meal planning, and preparation, to promote greater independence and quality of life.
Community Living Supervisor
Achieva
Pittsburgh, Pa
06.2024 - 04.2025
- Conducted regular staff evaluations to ensure performance standards and regulatory compliance under 6400 regulations.
- Coordinated and monitored individuals’ daily routines to promote structured, person-centered support.
- Developed and implemented outcome plans in alignment with individual service plan goals.
- Scheduled and coordinated medical appointments, follow-up care, and tracked related documentation.
- Oversaw management of individual funds, maintained accurate medical records, and administered medications per protocol.
- Completed and submitted annual assessments and detailed monthly progress reports to support service delivery and compliance.
Case Manager
ConnectiveRx
Robinson Township, Pa
08.2022 - 07.2023
- Coordinated services with specialty pharmacies, regional sales representatives, and healthcare professionals to advocate for patient well-being and ensure continuity of care.
- Managed and prioritized assigned cases by tracking patient progress and conducting timely follow-ups with insurance providers to verify benefits and coverage for specialty medications.
Education
Associate of Applied Science - Medical Terminology, ICD & CPT
Western School of Health & Business Careers
Pittsburgh, PaSkills
- Individualized service planning
- Medication administration
- Attention to detail
- Conflict resolution
- Analytical thinking
- Task prioritization
Timeline
Supportive Living Specialist
Wesley Family Services
08.2025 - Current
Community Living Supervisor
Achieva
06.2024 - 04.2025
Case Manager
ConnectiveRx
08.2022 - 07.2023
Associate of Applied Science - Medical Terminology, ICD & CPT
Western School of Health & Business Careers
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