Diona Shelbourne
Manteca,CA
Summary
Support Specialist committed to applying client-centered approaches to support individual needs. Established relationships with community and business resources for outreach and direct support purposes. Dependable professional with superior work ethic and dedication to organizational goals.
Overview
10
10
years of professional experience
Work History
Supportive Living Specialist
Alternative Learning Center
Oakland, CA
06.2016 - Current
- Conducted initial assessments of clients to determine their needs and eligibility for services.
- Developed service plans with clients, outlining goals, objectives and resources needed to achieve them.
- Maintained accurate records of client information and progress toward achieving their goals.
- Ensured that all required documents were completed accurately according to agency standards.
- Transported patients safely to social activities and doctors appointments.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Provided information to access financial assistance, legal aid or housing.
- Tracked patient or client care and followed through to provide service effectiveness.
Youth Advocate
California Youth Advocacy Network
Sacramento, CA
09.2015 - 06.2019
- Attended conferences and seminars related to advocacy work in order to stay informed about current trends.
- Identified appropriate community resources and provided referrals for services.
- Researched and developed program initiatives to better serve client population base.
- Collaborated with stakeholders to identify issues and develop solutions.
- Assessed potential impacts of proposed changes to existing policies.
Vice Chairperson
Black Caucus of the California Community Colleges
Pittsburg, CA
08.2013 - 05.2016
- Presided over board meetings in the absence of the Chairperson.
- Provided guidance and advice on policy matters to Board members.
- Assisted in developing long-term organizational goals.
- Facilitated team building activities among staff members.
Education
Associate of Arts - Anthropology
Los Medanos College
Pittsburg, CA06.2015
Associate of Arts - Behavioral Sciences
Los Medanos College
Pittsburg, CA06.2014
High School Diploma -
Pittsburg Senior High School
Pittsburg, CA06.1996
Skills
- Quality Assurance
- Root Cause Analysis
- Customer Relations
- Proficient in Ms Office
- Project Planning
- Analytical Thinking
- Idea Development and Brainstorming
- Clerical Support
- Documentation Management
- Patient Assessment
References
References available upon request.
Timeline
Supportive Living Specialist
Alternative Learning Center
06.2016 - Current
Youth Advocate
California Youth Advocacy Network
09.2015 - 06.2019
Vice Chairperson
Black Caucus of the California Community Colleges
08.2013 - 05.2016
Associate of Arts - Anthropology
Los Medanos College
Associate of Arts - Behavioral Sciences
Los Medanos College
High School Diploma -
Pittsburg Senior High School
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