Brandy Reiser
Grand Blanc,MI
Summary
Dynamic professional with a proven track record in foster care case management at Adoption and Foster Care Specialists Inc. Excelled in multidisciplinary teamwork and effective communication, significantly enhancing family reunification processes. Demonstrates exceptional problem-solving abilities and a commitment to improving child welfare through strategic partnerships and individualized service planning.
Overview
10
10
years of professional experience
Work History
Foster Care Case Manager
Adoption and Foster Care Specialists Inc
05.2021 - Current
- Completed regular visitations to check on children, families and home environments.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- I attended proceedings and testified for 25 reunification and permanent placement cases.
- Engaged with recently placed children consistently to foster smooth adaptation.
Driver
Jimmy Johns Gourmet Subs
05.2018 - 05.2021
- Maintained strict observance of traffic rules and safety guidelines.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Host
Bavarian Inn Lodge
01.2018 - 05.2018
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Barista
Biggby
08.2017 - 01.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Guest Service Representative
Mackinac State Historic Parks
05.2016 - 08.2017
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Student Employee
Saginaw Valley State University
08.2015 - 04.2017
- Built positive relationships with both faculty and peers, contributing to an inclusive campus culture.
- Served as a reliable resource for both students and staff by sharing knowledge and expertise in a variety of subject areas.
- Worked efficiently to handle routine office needs and important tasks for special projects.
- Assisted office guests with finding correct personnel and rooms for appointments and inquiries.
Team Member
Little Caesars Pizza
10.2014 - 08.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bachelor In Social Work - Social Work
Saginaw Valley State University
Bay City, MI05.2020
Skills
- Trauma experience
- Individualized service planning
- Professional boundaries
- Collaborative Problem-solving
- Case planning
- Visitation experience
- Multidisciplinary teamwork
- Family support
- Motivational interviewing
- Report writing
- Records management
- Records maintenance
- Court proceedings
- Case service plans
- Foster parent support
- Family reunification
- Court testimony
- Child advocacy
- Family relations
- Reunification procedures
- Services coordination
- Case assessment
- Foster care processes
- Cultural history
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Decision-making
- Written and verbal communication
- Relationship building
- Client needs assessments
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Interviewing skills
- Conflict resolution
- Goal setting
- Professionalism
- Strategic partnerships
- Public speaking
- Time management abilities
- Adaptability
- Written communication
- Client meetings
- Professional demeanor
Timeline
Foster Care Case Manager
Adoption and Foster Care Specialists Inc
05.2021 - Current
Driver
Jimmy Johns Gourmet Subs
05.2018 - 05.2021
Host
Bavarian Inn Lodge
01.2018 - 05.2018
Barista
Biggby
08.2017 - 01.2018
Guest Service Representative
Mackinac State Historic Parks
05.2016 - 08.2017
Student Employee
Saginaw Valley State University
08.2015 - 04.2017
Team Member
Little Caesars Pizza
10.2014 - 08.2015
Bachelor In Social Work - Social Work
Saginaw Valley State University
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