Brandy Richmond
Marriott
Stockton,CA
13
years of professional experience
Dynamic and results-driven professional with extensive experience at Marriott, excelling in housekeeping and customer service. Proven ability to enhance cleanliness ratings through effective training and innovative cleaning techniques. Skilled in chemical handling and fostering teamwork, ensuring guest satisfaction and operational efficiency in high-pressure environments.
Work History
Housekeeper
2 Years 1 Month- Managed daily cleaning operations to ensure guest rooms met high standards of cleanliness and comfort.
- Collaborated with team members to efficiently complete room turnovers within tight schedules.
- Utilized housekeeping management systems to track inventory and supply levels for efficient procurement.
- Trained new staff on best practices for cleaning techniques and safety protocols, enhancing team performance.
- Implemented quality control checks to maintain consistent service delivery across all guest accommodations.
- Resolved guest concerns promptly, ensuring satisfaction and fostering a welcoming environment.
- Developed processes for deep cleaning initiatives that improved overall hotel hygiene ratings.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
Merchandiser
1 Year 8 Months- Monitored inventory levels to support product availability and reduce stockouts.
- Reviewed sales data to assist in optimizing product placement and improving merchandising efforts.
- Coordinated with suppliers to support timely deliveries and uphold quality standards.
- Executed visual merchandising plans to engage customers and boost sales.
- Supported training of new team members on merchandising processes and best practices for improved efficiency.
- Removed damaged and expired items from displays to maintain store presentation.
- Updated pricing and signage to enhance product displays and inform customers.
- Maintained inventory levels through regular monitoring and stock replenishment for consistent product availability.
- Inspected merchandise for quality and organized display locations on the sales floor.
- Monitored stock levels to ensure product displays remained adequately stocked.
- Enhanced store appearance through routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repairs.
- Assisted customers in finding desired items and recommended alternatives to enhance their shopping experience.
Dishwasher
1 Year 8 Months- Operated commercial dishwashing equipment to maintain cleanliness and sanitation standards.
- Supported kitchen staff by ensuring timely availability of clean dishes and utensils.
- Collaborated with team members to efficiently manage high-volume dishwashing during peak hours.
- Trained new staff on proper dishwashing techniques and safety protocols.
- Implemented improved workflows to enhance overall kitchen efficiency and reduce downtime.
- Monitored inventory levels of cleaning supplies and communicated needs to management promptly.
- Assisted in organizing kitchen areas for optimal workflow and accessibility of necessary tools and supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
Education
High School Diploma
Skills
Teamwork
Housekeeping
Customer service
Bathroom cleaning
Vacuuming and sweeping
Cleaning bathrooms
Bed making proficiency
Kitchen cleaning
Residential cleaning
Folding clean laundry
Waste disposal
Chemical handling
Staff training
Timeline
Housekeeper
Marriott
03.2024 - 04.2026Read More
Merchandiser
Aramark
02.2024 - 10.2025Read More
Dishwasher
Soup Kitchen
05.2013 - 01.2015Read More
Tokay High
High School Diploma
Read More