Brandy Rojas
Farmers
Yakima ,WA
1
Language
6
years of professional experience
Dynamic professional with a proven track record at Farmers, excelling in customer service and policy management. Skilled in training and mentoring teams, I foster strong relationships and enhance communication. Adept at project planning and decision-making, I consistently deliver tailored solutions that drive client satisfaction and loyalty.
Professional with strong background in production, skilled in project management, creative development, and strategic planning. Adept at leading collaborative teams and driving projects to completion under tight deadlines. Known for flexibility and adaptability in changing environments, ensuring optimal results. Expertise includes budgeting, scheduling, talent coordination, and problem-solving with focus on innovation and efficiency.
Work History
Producer
4 Years- Developed comprehensive insurance policy recommendations tailored to client needs.
- Collaborated with underwriters to streamline the application process and improve turnaround time.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Co Manager
1 Year 8 Months- Trained and mentored new team members on product knowledge and sales techniques.
- Collaborated with management to develop promotional strategies and enhance sales performance.
- Assisted in daily store operations, ensuring a seamless customer experience.
- Monitored inventory levels, ensuring accurate stock replenishment and organization.
- Resolved customer inquiries and complaints efficiently to maintain satisfaction levels.
- Led staff meetings, fostering communication and alignment on store goals and initiatives.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
Lead Teacher
2 Years 7 Months- Developed and implemented engaging lesson plans aligned with early childhood education standards.
- Fostered a safe and nurturing classroom environment to enhance child development and learning.
- Collaborated with parents to support children's individual needs and promote family involvement in education.
- Guided teaching staff in curriculum delivery, ensuring consistency and quality across all classrooms.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Education
High School Diploma
Skills
Activity planning
Lesson planning
Parent-teacher communication
Key decision making
Training and mentoring
Staff management
Staff development
Team leadership
Decision-making
Cross-functional teamwork
Task delegation
Time management
Project planning
Customer service
Professionalism and ethics
Languages
Spanish
Native or Bilingual
Timeline
Producer
Farmers
10.2022 - CurrentRead More
Co Manager
Journeys
10.2021 - 06.2023Read More
Lead Teacher
Mt Olive Preschool
10.2020 - 05.2023Read More
West Valley High School
High School Diploma
Read More