
Abigail is a dependable Cafe Worker offering five years of experience in food service, experience managing sales transactions at register, phone and on-line. Strong communication and guest service skills. Reliable worker with experience in technology, as an On-site producer for hybrid continuing education courses. Hospitality and personable skills gained from customer service, and engagement with participants through Cape Cod Institute. Works independently while also demonstrating great teamwork skills.
- Responsible for supporting all facets of
programming and implementation of all hybrid continuing education (CE) programs administered by MAK Continuing Education, LLC, Cape Cod Institute.
-Responsible for facilitating and managing audio-visual technology, hybrid classroom equipment, and course production.
- Communicate with Online Facilitators regarding pacing,
technical aspects (sound, video quality, user experience, etc.),
course materials, and all aspects of production
-Troubleshoot technological concerns related to in-person and Zoom technology, course pacing, grievances & feedback
-Provide necessary support and information regarding Cape Cod
resources and activities to participants, as well as manage grievances and complaints as they arise
- Offer weekly Monday training and orientation sessions to new course assistants regarding Hybrid Classroom technology, goals, and best practices