Brandy Ruben Craig
Sealy,TX
Summary
Skilled disaster management professional with deep expertise in crisis intervention, resource allocation, and client support. Proven ability to collaborate effectively with teams, adapt to evolving situations, and deliver impactful results. Strong communication, problem-solving, and organizational skills. Known for reliability, resilience, and results-driven mindset.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Disaster Case Manager (Remote)
Compass 82
03.2022 - Current
- - Investigate and resolve complex client inquiries related to disaster recovery, housing, and rehabilitation assistance
- - Conduct detailed intake interviews and eligibility assessments to determine appropriate services and resources
- - Develop individualized recovery plans and coordinate services to support long-term housing stability
- - Maintain accurate, timely documentation and manage a high-volume caseload independently
Case Manager – TEMAP (Remote)
Endeavors
12.2021 - 03.2022
- - Assisted clients impacted by COVID-19 with emergency rental and mortgage assistance programs
- - Verified financial documentation and confirmed eligibility in accordance with program guidelines
- - Conducted outbound calls to resolve missing information and clarify application requirements
- - Maintained accurate case notes and updated tracking systems to ensure compliance and reporting accuracy
QA/QC Disaster Case Manager
Jefferson County Long Term Recovery
12.2019 - 12.2021
- - Provided direct disaster recovery case management including intake, assessment, and service planning
- - Reviewed client files for accuracy, completeness, and compliance with funding requirements
- - Performed quality assurance audits and supported corrective actions when issues were identified
- - Collaborated with agencies and service providers to resolve escalated cases
Lead Supervisor / Supervisor
Endeavors Inc.
04.2018 - 12.2021
- - Supervised and supported teams of case managers delivering direct client services
- - Reviewed case files to ensure documentation accuracy, timeliness, and regulatory compliance
- - Provided guidance on complex cases, escalations, and service planning decisions
- - Monitored performance metrics and reported trends, outcomes, and issues to management
Disaster Case Manager
Family Endeavors
10.2017 - 04.2018
- - Conducted comprehensive client needs assessments following disaster events
- - Developed individualized recovery plans in collaboration with clients
- - Provided ongoing follow-up and advocacy to support recovery goals
- - Maintained detailed documentation and participated in case staffing meetings
Direct Care Youth Worker
Family Endeavors
10.2016 - 10.2017
- - Provided direct supervision and care to youth in residential treatment settings
- - Applied de-escalation techniques and crisis intervention to ensure safety
- - Documented behavioral observations, incidents, and progress notes
- - Collaborated with multidisciplinary teams to support individualized care plans
Education
Bachelor of Science - Sociology
Lamar University
Beaumont, TXAssociate of Arts - Sociology
Lamar State College
Orange, TXSkills
- Patient & Client Support
- Intake & Eligibility Determination
- Escalation & Conflict Resolution
- Financial Assistance Navigation
- Case & Caseload Management
- Insurance & Program Coordination
- Outbound & Inbound Call Handling
- Documentation Accuracy & Self-Auditing
- QA/QC Compliance
- CRM & Database Management
- HIPAA Compliance
- Remote Work & Time Management
- Cross-Functional Collaboration
Accomplishments
- Supervised team of 35 staff members.
- Resolved product issue through consumer testing.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Certified Case Manager (CCM)
- BLS / CPR / First Aid
- FEMA ICS-100, ICS-200, IS-700, IS-800
Timeline
Disaster Case Manager (Remote)
Compass 82
03.2022 - Current
Case Manager – TEMAP (Remote)
Endeavors
12.2021 - 03.2022
QA/QC Disaster Case Manager
Jefferson County Long Term Recovery
12.2019 - 12.2021
Lead Supervisor / Supervisor
Endeavors Inc.
04.2018 - 12.2021
Disaster Case Manager
Family Endeavors
10.2017 - 04.2018
Direct Care Youth Worker
Family Endeavors
10.2016 - 10.2017
Bachelor of Science - Sociology
Lamar University
Associate of Arts - Sociology
Lamar State College