Brandy Sams, CRSS

• Monitored client progress on a regular basis and reported any changes or concerns to supervisors.
• Developed positive relationships with clients by providing a safe space for them to express their feelings without judgement.
• Actively participated in team meetings and trainings related to evidence-based practices for addiction treatment.
• Facilitated educational workshops focusing on topics such as relapse prevention, coping mechanisms and problem solving skills.
• Created an atmosphere of trust and respect while maintaining professional boundaries with clients.
• Maintained accurate records of all services provided according to agency policies.
• Helped clients diagnosed with addictive disease disorders increase skills, explore talents and build self-esteem.

• Kept updated documentation of client progress notes in an organized manner.
• Performed light housekeeping duties including laundry, dusting, vacuuming and meal preparation.
• Assisted patients with daily living activities such as bathing, dressing, grooming and toileting.
• Administered medications according to physician instructions and monitored patient response.
• Observed changes in condition or behavior of the patient and reported it to the supervisor or case manager immediately.
• Developed positive relationships with clients through active listening skills.
• Monitored vital signs such as pulse rate, temperature, respiration rate, and blood pressure.
• Provided companionship to elderly and disabled individuals in their home environment.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.

Maintained confidentiality of patient information by adhering to HIPAA regulations.
Prepared charts for physicians prior to patient visits.
Answered incoming phone calls, scheduled appointments, and responded to inquiries.
Managed front office customer service, appointment management, billing and administration tasks to
streamline workflow