- Photography
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Dance
- Acting and Theater
- Creative Writing
- Swimming
- Passionate about balancing physical health with mental and emotional wellness
Brandy Seymour
Columbus,OH
Summary
Dynamic professional with a proven track record at Discover Financial Services, excelling in fraud prevention through critical thinking and collaboration. Adept at enhancing systems and customer satisfaction, leveraging computer skills and attention to detail. Recognized for adaptability and problem-solving, driving operational efficiency and achieving a 20% reduction in fraudulent activities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Special Services
Home Depot
Westerville, OH
02.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Salesperson
Krieger Ford
Columbus, OH
04.2025 - 08.2025
- Assisted customers in identifying vehicle needs and recommending suitable options
- Conducted product demonstrations to showcase vehicle features and benefits
- Maintained up-to-date knowledge of inventory and promotions to enhance customer engagement
- Processed sales transactions efficiently while ensuring a positive customer experience
Fraud Prevention Specialist
Discover Financial Services
New Albany, OH
06.2018 - 02.2025
- Analyzed transaction patterns to identify potential fraudulent activities and prevent financial loss.
- Collaborated with cross-functional teams to enhance fraud detection systems and improve operational efficiency.
- Conducted thorough investigations into suspected fraud cases, ensuring compliance with regulatory standards.
- Analyzed transaction patterns to identify and mitigate emerging fraud trends.
Travel Booking Agent
Connexions Loyalty Travel
Westerville, OH
12.2016 - 06.2018
- Designed customized travel itineraries based on client preferences and budget constraints.
- Enhanced customer satisfaction through attentive service and personalized travel solutions.
- Coordinated complex travel arrangements, including flights, accommodations, and activities for clients.
- Built strong relationships with clients through exceptional communication and personalized service.
Credit Card Customer Service Representative
Huntington Bank
Columbus, OH
06.2014 - 12.2016
- Resolved customer inquiries regarding credit card accounts and transactions efficiently.
- Collaborated with team members to streamline customer service processes for increased efficiency.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and backed up other customer service managers.
Education
No Degree - Theater Arts
Ohio University
Lancaster, OHSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Attention to detail
- Dependable and responsible
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
- Verbal communication
Accomplishments
In my spare time outside of work I have built a reputation in the local Columbus, Ohio independent film community as a producer, writer, actor, and director of local film and media. From 2011 until 2012 I served as the secretary of the Mid Ohio Filmmaker's Association.
Two years ago I also ran for public office for the Ohio Statehouse District 9 house of representatives seat. In just 3 months running as a Libertarian candidate, and a campaign budget of about $5,000, I took 28% of the vote against the incumbent Democrat.
Certification
As of 2025 I am currently Life & Health Certified.
Interests
Timeline
Salesperson
Krieger Ford
04.2025 - 08.2025
Special Services
Home Depot
02.2025 - Current
Fraud Prevention Specialist
Discover Financial Services
06.2018 - 02.2025
Travel Booking Agent
Connexions Loyalty Travel
12.2016 - 06.2018
Credit Card Customer Service Representative
Huntington Bank
06.2014 - 12.2016
No Degree - Theater Arts
Ohio University