Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MATHEUS AMARO DE OLIVEIRA

Summary

Dedicated college student with ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company. Aiming to leverage my communication skills, adaptability, and utilize my years of customer service experience to advance an organization's bottom line.

Overview

5
5
years of professional experience

Work History

Special Services

LATAM Airlines
07.2023 - 01.2024
  • Offers personalized assistance for domestic and international flights, including check-in assistance, seat assignment, and flight changes. Optimized processes for preferential check-in, upgrades (UPG), and client boarding.
  • Managed passenger arrivals, ensuring quick delivery of luggage.
  • Responded to calls from high-value passengers (Goss) and executives, addressing requests promptly.
  • Monitored and stayed informed of itinerary changes to provide timely updates.
  • Communicated results and validated waivers to LATAM.
  • Blocked seats and performed administrative tasks as required during shifts.
  • Supervised and followed up on special requests from passengers, back office, and management.
  • Maintained constant communication with various departments to stay updated on operational changes.

Risk Associate

Aritzia
04.2021 - 10.2021
  • Supports the Store team in delivering an outstanding customer experience while encouraging a safe and secure store environment
  • Minimize the loss of merchandise from all internal and external avenues
  • Safeguard the loss of financial, information and physical assets
  • Take industry leading measures to protect our people, our clients, and our communities
  • Coordinated quarterly risk audits to identify areas in need of improvement
  • Collated KRI data and collaborated with management to implement corrective actions
  • Defined and enforced company-wide risk management frameworks to reduce vulnerabilities
  • Evaluated and compared relative quality of various securities in given industry
  • Tracked, measured, or reported on aspects of market risk for traded issues
  • Collaborated closely with compliance departments and regulatory agencies to confirm adherence to requirements

Real Estate Agent Assistant

Black Orchid Realty
03.2019 - 02.2023
  • Expertise in Microsoft Office (Word & Excel)
  • Directly developed detailed knowledge of local and federal laws related to real estate transactions
  • Delivered excellent customer service to tenants and property owners of various backgrounds
  • Created and maintained spreadsheets to keep track of customer records
  • Answered phone calls, emails and other requests, notifying broker of important details

Education

California State University, Los Angeles

Associate of Science - Communication Studies

Santa Monica College
Santa Monica, CA
12-2024

High School -

St. Bernard High School
Playa Del Rey, CA
05.2018

Skills

  • Impressive attitude and responsibility
  • Positive adaptability skills
  • Able to work well independently or with others
  • Ability to stay calm under pressure
  • Decision-making skills
  • Preventive Measures
  • Complex Problem-Solving
  • Operational Efficiency
  • Time Management

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Special Services

LATAM Airlines
07.2023 - 01.2024

Risk Associate

Aritzia
04.2021 - 10.2021

Real Estate Agent Assistant

Black Orchid Realty
03.2019 - 02.2023

High School -

St. Bernard High School

California State University, Los Angeles

Associate of Science - Communication Studies

Santa Monica College

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MATHEUS AMARO DE OLIVEIRA