Brandy Smalls
Atlanta,GA
Summary
Compassionate Medical Assistant Supervisor known for high productivity and efficient task completion. Possess specialized skills in clinical procedures, patient communication, and team leadership. Excel at using empathy, adaptability, and problem-solving to enhance team performance and patient care. 8years of supervising medical assistant teams, coordinating patient care activities, and ensuring compliance with health regulations. Knowledge of medical terminologies, EHR, Insurnace and call center.
Overview
13
13
years of professional experience
Work History
Patient Advocate Supervisor
Fairfax Health Medical Center
Fairfax, VA
02.2022 - 02.2025
- Trained new employees on company policies, job duties, and performance expectations.
- Managed staff scheduling, hiring and training processes.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Defined and determined cause of problem to identify, prioritize and select alternatives.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Skilled to work in high pace environment.
Clinic Supervisor
Metropolitan Ent & Facial Plastic Surgery
Alexandria, VA
01.2020 - 01.2022
- Managed over 35 employees and assisted with 7 healthcare providers.
- Assist with payroll.
- Hire and terminate employees.
- Training
- setup meetings
- Supply and vendor ordering.
- Employee scheduling
- Completed day-to-day duties accurately and efficiently.
Medical Assistant
Mary Washington Hospital
Fredericksburg, VA
02.2012 - 03.2019
- Administered medications under physician's supervision.
- Inspected equipment to ensure proper working order prior to use on patients.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Explained treatment procedures and physicians' instructions.
- Assisted physicians and nurses with various procedures related to phlebotomy and IV insertion.
- Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Performed phlebotomy procedures on patients for lab tests and blood draws.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
Education
Certificate in Medical Assistant - Healthcare
Easter Virginia Career College
Fredericksburg, VA10-2008
Skills
- Meeting Preparation
- Training Coordination
- Interview scheduling
- Professional communication skills
- Strong organization skills
- Good Communication
- Customer Service
- Dependable and Responsible
- Teamwork and Collaboration
Timeline
Patient Advocate Supervisor
Fairfax Health Medical Center
02.2022 - 02.2025
Clinic Supervisor
Metropolitan Ent & Facial Plastic Surgery
01.2020 - 01.2022
Medical Assistant
Mary Washington Hospital
02.2012 - 03.2019
Certificate in Medical Assistant - Healthcare
Easter Virginia Career College
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