Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Brandy Smith

Newport News,VA

Summary

Bringing hardworking nature, clean driving record and solid work history in transportation positions. Proficient in operating Tractor Trailer, Dump, Reefer and tanker trucks and trailers, as well as loading, securing and unloading products with maximum efficiency. Well-organized and knowledgeable in meeting customer needs, coordinating paperwork and meeting company objectives. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Delivery Driver

DoorDash
03.2020 - Current
  • I deliver food or groceries on time to customers in a safe and positive manner
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

Class A Tanker Truck Driver

Eagle Transport Corporation
08.2022 - 11.2022
  • Load fuel at terminals and deliver the fuel to local stores
  • Expedited loading and unloading process by skillfully maneuvering tanker trucks into tight spaces at client locations without incident.
  • Enhanced customer satisfaction by delivering products on time and maintaining excellent communication with dispatchers.
  • Followed OSHA and DOT requirements to minimize risks and company liabilities.
  • Drove tanker trucks to make deliveries of gasoline, lubricating oil and crude oil to customers.
  • Unloaded fuel at gas stations, taking care to prevent spills.

Truck Driver Class A CDL

Schneider
04.2022 - 07.2022
  • Over the road and regional no touch freight in the midwest and east coast area
  • Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
  • Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
  • Contributed to fleet-wide efficiency improvements by providing feedback on potential route optimizations or technology upgrades based on personal experience.
  • Maintained accurate records of deliveries, hours of service, and fuel expenses for efficient reporting to management.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.

Customer Service Representative

Conduent
06.2021 - 11.2021
  • Assisted Lockheed Martin employee's enrolling in their benefits and assisting in any other employee needed information
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Personal Care Aide

BrightStar Care
10.2020 - 04.2021
  • Assist with daily living needs such as eating, bathing, grooming, and toileting
  • Prepare Meals, provide companionship, perform housekeeping, provide transportation and transfer patients to avoid bedside commodes
  • Improved client satisfaction by providing personalized care and attention to their specific needs.
  • Documented vitals, behaviors, and medications in client medical records.
  • Recorded status and duties completed in logbooks for management.

Associate(Stower)

AmazonFulfillment center
05.2020 - 08.2020
  • Receiving and processing incoming stock and materials, picking and Regulations filling orders from stock
  • Increased efficiency in stowing processes by implementing better organization and time management techniques.
  • Used hand trucks and pallet jacks to safely move items to designated areas.
  • Utilized scanning equipment to quickly locate and identify items and stock locations.
  • Delivered consistent results in line with company standards by following established operating procedures and demonstrating a strong work ethic.

Education

CDL A Operator - CDL

Thomas Nelson Community College
Hampton, VA
12.2021

Certification in CMAA -

New Horizons
Hampton, VA
03.2020

Some college - Medical Administrative Assistant

Bryant Stratton College
Hampton, VA
03.2017

High School Diploma -

Menchville High School
06.2016

Skills

  • Microsoft Office and Excel commodes
  • Problem Solving
  • Critical Thinking
  • Surveillance Cameras Monitoring
  • Data Entry
  • Warehouse experience
  • Tractor-Trailer
  • Freight Experience
  • Commercial Driving
  • Tanker Experience
  • Delivery Driver Experience
  • Software troubleshooting
  • Communication skills
  • Customer service
  • Hazardous Materials Handling
  • Route Planning
  • Shipping and receiving
  • Forklift Operation
  • Warehouse Operations
  • Deadline-oriented
  • Problem-solving abilities
  • Call center experience
  • Computer Proficiency

Certification

  • Class A CDL
  • Tanker Endorsement
  • Hazmat Endorsement
  • TWIC Card
  • PCA License
  • CMAA (Certified Medical Administrative Assistant)

References

Rick Clary

CDL Class A Instructor

Cell: (757)-310-8696

Shaun

CDL Class A Instructor

Cell: (757)-879-6932

Brianna Smith

Amazon Warehouse Co-Worker

Cell: (757) 947-7546

Timeline

Class A Tanker Truck Driver

Eagle Transport Corporation
08.2022 - 11.2022

Truck Driver Class A CDL

Schneider
04.2022 - 07.2022

Customer Service Representative

Conduent
06.2021 - 11.2021

Personal Care Aide

BrightStar Care
10.2020 - 04.2021

Associate(Stower)

AmazonFulfillment center
05.2020 - 08.2020

Delivery Driver

DoorDash
03.2020 - Current

CDL A Operator - CDL

Thomas Nelson Community College

Certification in CMAA -

New Horizons

Some college - Medical Administrative Assistant

Bryant Stratton College

High School Diploma -

Menchville High School

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Brandy Smith