Brandy Spangle

· ISM Advocate acting as a full service advocate with an additional skillset to also handle pharmacy specific calls.

· Outside of my job function, I am given special case projects that require an additional level of care and detail. This includes:

1. Handling MA referrals sent by the clinical team to answer medical plan benefit questions or outreach the member directly to assist.

2. Requests from the PSL or Head Coach to outreach members to communicate specific details.

3. Assigned as dedicated advocate to members who require extra care or have fallen through the cracks in receiving an appropriate resolution.

4. Peer to peer training and support to other advocates with questions.

· Case Management

· Research available programs tailored to the medical needs of the member.

· Make proactive outbound calls to educate members on relevant programs, encourage medical compliance and assist with any other needs or concerns they may have.

· Identify opportunities for support and collaborate with nurses to facilitate clinical outreach.

• Manage and direct the tech department (Responsible for all equipment, production media and 15+ team members)
• Train, schedule, and direct production crew to run cameras, theater lighting, sound and multimedia for weekly services, rehearsals, and special events
• Collaborate with leaders & directors to plan & execute service and event production
• Maintain equipment, trouble-shoot software and hardware equipment, order supplies/keep inventory
• Green screen filming, video editing and design of other creative media, video streaming/maintain You Tube channel
• Website/app design & upkeep/provide support for users.

• Responsible for the prioritizing, communicating, and routing of all incoming sensitive/legal documents, medical records, incoming prescription/records requests, and insurance communications received through the office and routing them timely, efficiently, and appropriately to providers, office administration and support staff
• Maintained electronic medical records charts
• Answered inbound calls/made outbound calls to patients, specialist offices, pharmacies, and insurance companies to resolve issues, schedule appointments, verify insurance benefits, prior auth medications or direct calls
• Website design/upkeep
• Implemented/launched telehealth program and procedures
• Provided basic office IT support
• Created/implemented procedures records systems to efficiently manage and keep the office compliant with constant changing laws, mandated paperwork, and insurance regulations.