Brandy Stallworth
Atlanta,GA
Summary
Customer-focused professional with 10+ years of call center and customer service experience across insurance, banking, and utility industries. Skilled in handling high-volume inbound calls, resolving complex customer concerns, documenting interactions in CRM systems, de-escalating issues, and delivering exceptional customer experiences.
Overview
19
19
years of professional experience
Work History
Customer Service Consultant IV
Progressive Insurance
05.2022 - Current
- Assisted customers with policy inquiries and claims processes.
- Resolved customer issues through active listening and effective communication.
- Educated clients about coverage options and benefits available.
- Documented customer interactions in the CRM system for accurate records.
- Collaborated with team members to enhance service delivery strategies.
- Managed high-volume inbound calls to assist customers with inquiries.
- Documented customer interactions in the CRM system for future reference.
Schedule Analyst
The Analyst Group
05.2019 - 03.2025
- Analyzed scheduling data to optimize resource allocation and project timelines.
- Coordinated with departments to ensure alignment on scheduling requirements and priorities.
- Developed scheduling reports to provide insights on project status and resource utilization.
- Monitored schedule adherence and identified potential conflicts or delays in projects.
- Facilitated communication between teams to enhance collaboration on scheduling issues.
Customer Care Representative
Gulf Power Company
08.2019 - 05.2022
- Responded to customer inquiries regarding billing and service issues.
- Assisted customers in troubleshooting power outages and service disruptions.
- Processed service requests and coordinated with field technicians for resolution.
- Provided call center support for billing, outages, and service requests
- Resolved customer issues and coordinated with field technicians.
- Maintained accurate records of customer interactions in the database system.
Member Service Representative III
Navy Federal Credit Union
02.2014 - 05.2022
- Assisted members with account inquiries and transaction processing.
- Educated clients on financial products and services available.
- Resolved member issues through effective communication and problem-solving.
- Assisted members with account servicing, transactions, loans, and financial products.
- Resolved account concerns through exceptional phone-based customer support
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
Department Manager
McDonald's Corp
07.2007 - 03.2014
- Supervised daily operations to ensure smooth service and customer satisfaction.
- Trained and mentored team members on company procedures and service standards.
- Managed inventory levels to maintain product availability and reduce waste.
- Ensured compliance with health and safety regulations in all areas of the restaurant.
- Implemented staff scheduling to optimize labor costs and meet peak demands.
Education
Associate of Arts -
Pensacola State College
Pensacola, FL07-2026
Skills
- Customer service
- Project management
- Data analysis
- Conflict resolution
- Problem solving
- Team collaboration
- Effective communication
- Call Center Operations
- High-Volume Inbound Calls
Timeline
Customer Service Consultant IV
Progressive Insurance
05.2022 - Current
Customer Care Representative
Gulf Power Company
08.2019 - 05.2022
Schedule Analyst
The Analyst Group
05.2019 - 03.2025
Member Service Representative III
Navy Federal Credit Union
02.2014 - 05.2022
Department Manager
McDonald's Corp
07.2007 - 03.2014
Associate of Arts -
Pensacola State College