Rebecca Kersulis
Third Federal Savings and Loan
Macedonia,OH
1
Certification
7
years of professional experience
Dedicated customer service professional with finance industry expertise. Skilled in building client rapport and optimizing processes to enhance satisfaction and drive company success. Focused on developing relationships and cultivating partnerships that foster business growth.
Work History
Customer Service Representative IV
3 Years- Serve as a Loan Officer, assisting customers throughout the loan process while ensuring accuracy, compliance, and a high level of customer service
- Educated customers on loan products, fostering informed decision-making regarding financial options.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed transactions accurately, ensuring compliance with banking regulations and policies.
- Provide exceptional customer service by addressing account and loan inquiries, resolving concerns, and guiding customers through banking and lending processes.
Lead Teller
3 Years 6 Months- Trained and mentored new tellers, enhancing team performance and service quality.
- Managed customer transactions efficiently, fostering a positive banking experience.
- Streamlined cash handling processes, reducing discrepancies and improving accuracy.
- Supervised daily operations, ensuring compliance with bank policies and procedures.
- Resolved customer inquiries and issues promptly, maintaining high satisfaction levels.
Education
High School Diploma
- Dean's List
- Honor Roll
- Completed AP course in Economics
- Student Council Member
Skills
Customer service
Problem resolution
Customer relations
Loan product knowledge
Client engagement
Data entry
Payment processing
Account updating
Transaction processing
Follow-up skills
Post-interaction outreach
Call handling
Appointment scheduling
Document processing
Customer onboarding
Staff training
Critical thinking
Account maintenance
Certification
- Licensed Notary
- Licensed NMLS
Timeline
Customer Service Representative IV
Third Federal Savings and Loan
08.2023 - CurrentRead More
Lead Teller
Citizens Bank
02.2020 - 08.2023Read More
Nordonia High School
High School Diploma
Read More