Brandy Stergis
Cleveland,OH
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CSA
Farmers Insurance Group
2024.04 - Current
- Connected with customers by listening to concerns and answering questions.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Demonstrated safe practices and procedures in store by adhering to company standards.
- Handled products and equipment in accordance to safety guidelines to create safe working and shopping environment.
State License Nursing Assistant
Cleveland Clinic
2023.01 - 2024.02
- Using patient care skills to reposition patients in bed, assist with transferring a patient into a wheelchair & personal care
- Logging Vital signs & patient output
- Communicating any changes in patient health to the Supervised nurse.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Collector
National Enterprise System
2021.04 - 2022.12
- Using product knowledge to offer customers that can't meet their payments, better payment options or programs to help consolidate their debt
- Computer system knowledge to search through customer accounts for missing payments, pay statements and account details.
- Maintained high volume of calls and met demands of busy and productive group.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
Customer Service Representative
PNC
2019.01 - 2021.03
- Being a reliable Service Representative by using the Company's 2 factor authentication system for customer security before assisting with accounts
- Identifying opportunities through meaningful conversations with customers, executing sales
- Using customer engagement to show other products or offer promotions.
Education
STNA license -
Promedica
Parma, OH07.2024
Diploma -
Mayfield High School
01.2016
Skills
- Microsoft Office
- Time management
- Attention to detail
- Communication
- Active listening
- Decision making
Certification
- STNA, 2022, Present, Licensed caregiver that assists with daily living & basic tasks with Licensed registered Nurse supervision.
- COSMETOLOGY, 2016, Present, Studied the art of hair and make up while studying the skin, nerves & muscles.
Timeline
CSA
Farmers Insurance Group
2024.04 - Current
State License Nursing Assistant
Cleveland Clinic
2023.01 - 2024.02
Collector
National Enterprise System
2021.04 - 2022.12
Customer Service Representative
PNC
2019.01 - 2021.03
STNA license -
Promedica
Diploma -
Mayfield High School
- STNA, 2022, Present, Licensed caregiver that assists with daily living & basic tasks with Licensed registered Nurse supervision.
- COSMETOLOGY, 2016, Present, Studied the art of hair and make up while studying the skin, nerves & muscles.
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