Brandy Tapia
San Antonio,TX
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. I communication positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.
Overview
9
9
years of professional experience
Work History
Patient Access Specialist
Baptist Neighborhood Hospital
San Antonio, TX
08.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collected and validated patient demographics and insurance information.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Do MOT/MEDCOM/STEMI
Receptionist
Urogyncology of San Antonio
San Antonio, TX
01.2023 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
Receptionist/Office Associate
Braverman Terry Oei Eye Associates
San Antonio, TX
07.2021 - 07.2023
- Making appointments for all staff or for specific employees, such as executives.
- Processing bills and helping clients or customers if they have any questions about their charges.
- Answering screening and forwarding incoming phone calls.
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
- Contact other clinics or fax referrals and testing.
- • Medical records
- Provide basic and accurate information in-person and via phone/email.
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
- Contact other clinics or fax referrals and testing.
- Fill/Refill medication through fax or verbal to pharmacies.
Retail Sales Associate
Healthy Living Marketplace
San Antonio, TX
10.2018 - 06.2020
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Managed cash register operations using POS system and processed sales and returns.
Cashier
Walgreens
Corpus Christi, TX
11.2017 - 06.2018
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
- Discounted purchases by scanning and redeeming coupons.
Sales Associate
Big Lots Distribution Center
Corpus Christi, TX
11.2015 - 05.2017
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered incoming telephone calls to provide store, products and services information.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
Diploma -
Academy of Achievement of San Antonio
San Antonio, TX03.2013
High School -
W. B. Ray High School
Corpus Christi, TX08.2009
Skills
- Data entry
- Cash transactions
- Customer assistance and interaction
- Multi-line telephone skills
- Reporting and documentation
- Credit checks
- Appointment scheduling
- Document retrieval
- Transporting files
Education and Training
San Antonio, TX
Contact
San Antonio, TX 78218
Timeline
Patient Access Specialist
Baptist Neighborhood Hospital
08.2024 - Current
Receptionist
Urogyncology of San Antonio
01.2023 - 08.2024
Receptionist/Office Associate
Braverman Terry Oei Eye Associates
07.2021 - 07.2023
Retail Sales Associate
Healthy Living Marketplace
10.2018 - 06.2020
Cashier
Walgreens
11.2017 - 06.2018
Sales Associate
Big Lots Distribution Center
11.2015 - 05.2017
Diploma -
Academy of Achievement of San Antonio
High School -
W. B. Ray High School