Brandy Thomas
San Diego,CA
Summary
Resourceful Customer Support Specialist known for high productivity and efficient task completion. Possess specialized skills in problem-solving, customer relationship management, and technical support. Excel in communication, empathy, and adaptability, ensuring exceptional service and support to customers. Committed to leveraging these abilities for improved customer satisfaction and business success.
Overview
7
7
years of professional experience
Work History
Assistant Catering Manager
Big Dees Texas BBQ
Perris, California
07.2023 - Current
- Implemented cost-saving measures throughout the catering department.
- Developed and maintained strong relationships with clients, vendors, and venue managers, fostering a network of partners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Grew sales of catering services through strategic marketing and promotions.
- Resolved problems or concerns to satisfaction of involved parties.
- Implemented rigorous quality control procedures to maintain high standards in food preparation and presentation.
- Explained goals and expectations required of trainees.
- Developed customized menus in collaboration with chefs, accommodating dietary restrictions and client preferences.
Receptionist
Robinsons Heating Plumbing and Air
Palm Springs, CA
01.2020 - 05.2023
- Answered and directed incoming calls using multi-line telephone system.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Updated and recorded customer or client information to maintain accounts.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Compiled data from various sources into organized reports for management review.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Developed and maintained a filing system for essential documents, improving office organization.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Scheduled and confirmed appointments and meetings for management team.
- Investigated and analyzed client complaints to identify and resolve issues.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Managed company database and ensured the accuracy of contact information.
- Collated, bound and stored computer-generated reports.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Performed data entry tasks into various computer systems accurately and promptly.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Scheduled and confirmed appointments.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Daycare Provider
Moore Family Care
Perris, CA
01.2018 - 08.2020
- Prepared and served nutritious meals and snacks in accordance with dietary guidelines.
- Facilitated communication between staff members concerning individual students' needs.
- Observed behavioral issues to alert parents or guardians.
- Coordinated outdoor activities that encouraged physical activity and awareness of nature.
- Ensured security of premises by locking doors at designated times.
- Cared for children in institutional settings.
- Balanced schedules to promote optimal rest, play and educational periods.
- Managed inventory of supplies, requesting restocks as necessary to maintain resources.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Organized and cleaned playroom daily.
- Kept parents informed about their child's progress.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Facilitated group activities to promote teamwork and social skills among children.
- Assisted teachers with setting up projects or activities for the daycare center.
- Conducted reading classes for children to build foundational knowledge.
- Helped with meal preparation and served snacks to the children.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Reported any incidents or accidents involving students immediately to supervisor.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Provided safe and nurturing environment for children.
- Developed age-appropriate lesson plans for preschoolers.
- Instructed children in eating, resting and restroom habits.
- Introduced learning activities and imaginative play to teach children to explore.
- Communicated with parents about daily activities and any concerning behaviors.
- Collaborated with other daycare assistants to create a cohesive and supportive team environment.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
Education
Cosmetology License - Cosmetology
Universal Beauty College
Los Angeles, CA01-2010
High School Diploma -
Desert Oasis High School
El Centro, CA06-2001
Skills
- Nutrition
- Sanitation standards
- Menu development
- Vendor negotiation
Timeline
Assistant Catering Manager
Big Dees Texas BBQ
07.2023 - Current
Receptionist
Robinsons Heating Plumbing and Air
01.2020 - 05.2023
Assistant Daycare Provider
Moore Family Care
01.2018 - 08.2020
Cosmetology License - Cosmetology
Universal Beauty College
High School Diploma -
Desert Oasis High School