Brandy Thompson
Choctaw,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Emergency Management Specialist
Lincoln County Emergency Management
07.2023 - Current
- Enhanced community preparedness for natural disasters by conducting regular training sessions and drills.
- Inspected facilities and equipment to determine operational and functional capabilities in emergency situations.
- Built strong relationships with local media outlets to disseminate critical information during times of crisis effectively.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned purchasing, invoicing, and receiving for the department . Reconciling invoices with PO's and receivers for the issuing of warrants.
Account Manager
ESS
01.2023 - 07.2023
- Hired, trained, coordinated, and scheduled substitute teaching staff for two school districts
- Helped establish payroll accounts for my employees
- Communicated with district staff and teachers to facilitate continuous coverage in the classroom.
- Implemented orientations for new hires and returning staff.
- Attended district functions for recruiting purposes.
Owner Loyalty Manager
ORR Nissan East
08.2018 - 01.2023
- Reconciled all daily business for Service Dept and Finance deposits for a large dealership.
- Receded payments to corresponding accounts for customer and warranty payments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Exceeded performance metrics consistently, earning recognition and monetary incentive personally and for the dealership, as a top performer within the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Volunteer
Hillside Baptist Church
04.2014 - 09.2018
- Implemented accounting practices for bill payment.
- Communicated with vendors.
- Kept detailed notes and managed filing system.
Education
Associate of Arts - Political Science, Literature, And Psychology
Connors State College
Warner, OK05.2000
Skills
- Accounts Payable and Receivable
- Data Entry and 10-Key
- Attention to Detail
- Data Analysis
- Bookkeeping Support
- File and database management
- Bill Payment and Recordkeeping
- Financial software
- Inventory Management
- Critical Thinking
- Microsoft Excel
- Customer Service
- Time Management
- Accounts Receivable
- Vendor relationships
Timeline
Emergency Management Specialist
Lincoln County Emergency Management
07.2023 - Current
Account Manager
ESS
01.2023 - 07.2023
Owner Loyalty Manager
ORR Nissan East
08.2018 - 01.2023
Volunteer
Hillside Baptist Church
04.2014 - 09.2018
Associate of Arts - Political Science, Literature, And Psychology
Connors State College
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