Brandy Thompson
Choctaw,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Emergency Management Specialist
Lincoln County Emergency Management
Chandler, OK
07.2023 - Current
- Enhanced community preparedness for natural disasters by conducting regular training sessions and drills.
- Inspected facilities and equipment to determine operational and functional capabilities in emergency situations.
- Built strong relationships with local media outlets to disseminate critical information during times of crisis effectively.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned purchasing, invoicing, and receiving for the department . Reconciling invoices with PO's and receivers for the issuing of warrants.
Account Manager
ESS
Choctaw, OK; Shawnee, OK
01.2023 - 07.2023
- Hired, trained, coordinated, and scheduled substitute teaching staff for two school districts
- Helped establish payroll accounts for my employees
- Communicated with district staff and teachers to facilitate continuous coverage in the classroom.
- Implemented orientations for new hires and returning staff.
- Attended district functions for recruiting purposes.
Owner Loyalty Manager
ORR Nissan East
Del City, Ok
08.2018 - 01.2023
- Reconciled all daily business for Service Dept and Finance deposits for a large dealership.
- Receded payments to corresponding accounts for customer and warranty payments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Exceeded performance metrics consistently, earning recognition and monetary incentive personally and for the dealership, as a top performer within the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Volunteer
Hillside Baptist Church
McLoud, OK
04.2014 - 09.2018
- Implemented accounting practices for bill payment.
- Communicated with vendors.
- Kept detailed notes and managed filing system.
Education
Associate of Arts - Political Science, Literature, And Psychology
Connors State College
Warner, OK05.2000
Skills
- Accounts Payable and Receivable
- Data Entry and 10-Key
- Attention to Detail
- Data Analysis
- Bookkeeping Support
- File and database management
- Bill Payment and Recordkeeping
- Financial software
- Inventory Management
- Critical Thinking
- Microsoft Excel
- Customer Service
- Time Management
- Accounts Receivable
- Vendor relationships
Timeline
Emergency Management Specialist
Lincoln County Emergency Management
07.2023 - Current
Account Manager
ESS
01.2023 - 07.2023
Owner Loyalty Manager
ORR Nissan East
08.2018 - 01.2023
Volunteer
Hillside Baptist Church
04.2014 - 09.2018
Associate of Arts - Political Science, Literature, And Psychology
Connors State College