Brandy Todd

The Branch Manager oversees all aspects of branch operations, team leadership, and customer experience. This role is responsible for driving financial performance, ensuring compliance with regulatory and internal controls, developing branch staff, and fostering strong client and community relationships. The Branch Manager sets the strategic direction for the branch and leads the team in delivering exceptional services, increasing deposits and investments, and supporting customers in achieving their financial goals.

• Oversee daily branch operations, including cash handling, vault and ATM management, audit readiness, and account opening/servicing.
• Ensures adherence to operational procedures, risk controls, security standards, and regulatory requirements.
• Monitor and enforce compliance with bank policies, documentation standards, and quality control processes.
• Drive branch growth by increasing deposits, savings, investments, and customer acquisition through cross-selling, referrals, and community engagement.
• Utilize internal performance tools (e.g., Branch Scorecard) to monitor results and execute improvement strategies.
• Analyze financial and performance metrics to identify trends, gaps, and opportunities for optimization.
• Represent JPMorgan Chase as the primary leader at the branch, maintaining a professional, customer-centric environment.
• Promote digital banking solutions and educate customers on available financial tools and resources.
• Resolve escalated customer concerns promptly and effectively to ensure satisfaction and retention.
• Lead, coach, motivate, and develop branch employees, including bankers, associate bankers, and tellers.
• Support recruiting, hiring, onboarding, training, performance evaluations, and ongoing career development.
• Foster a high-perormance culture focused on teamwork, accountability, and continuous improvement.
• Build strong relationships with local businesses, community organizations, and centers of influence.
• Represent JPMorgan Chase in community outreach to expand branch presence and generate long-term business growth.
• Leverage and understand the generated Branch Scorecard to identify strategies to successfully grow deposits and investments for the branch.

• Led daily operations to ensure compliance with bank policies and procedures.
• Supervised branch staff, fostering a collaborative and high-performance work environment.
• Managed inventory of banking products, ensuring optimal availability for customer needs.
• Coordinated marketing efforts to promote branch services, driving customer engagement and retention.
• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Trained and developed new team members in alignment with branch service standards and objectives.
• Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

• Supervised daily operations, ensuring compliance with company policies and procedures.
• Trained and mentored staff, fostering a collaborative team environment.
• Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
• Enhanced customer service strategies, resulting in increased satisfaction levels.
• Analyzed sales data to identify trends, informing strategic merchandise placement decisions.
• Coordinated staff schedules to optimize productivity during peak business hours.
• Led initiatives to streamline store processes, increasing operational efficiency and reducing costs.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.