Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
26
26
years of professional experience
Work History
Beauty Advisor
Ulta Beauty
10.2023 - Current
Customer Service Rep
Valero Redding Oil
06.2020 - 10.2024
Customer Service Rep
Circle 7 Days
02.2020 - 06.2020
Customer Service Rep
Mobil NMSO
03.2018 - 02.2020
Hostess
Applebee’s
01.2018 - 05.2018
Night Auditor
Comfort Inn and Suites
09.2016 - 01.2018
Production Assistant
Job Training Center
07.2016 - 08.2016
Cook
Red Bluff Healthcare Center
03.2015 - 10.2015
Cook
Crestwood Behavioral Health
07.2012 - 08.2014
Customer Service Representative
Blue Shield of California
01.2006 - 03.2008
Barista/ Sales Associate
Tobacco and Brew
07.2005 - 01.2006
Shift Leader
Taco Bell
11.2004 - 07.2005
Customer Service Representative
Budget Truck Rental
06.2003 - 11.2004
Junior Manager
KTS Incorporated
02.2002 - 06.2004
Office Manager/ Event Coordinator
Chamber of Eastern Pierce County
12.1999 - 02.2002
Education
EMT Certificate -
Shasta College
Red Bluff, CA
01.2024
Diploma - undefined
Sumner Senior High School
Sumner, WA
01.1997
Skills
Proficient in high-stress environments
Organized annual special events and meetings for Chamber Committees
Managed local farmers market
Coordinated with legislative members on special committee financing
Professional and positive demeanor
Sales and marketing expertise
Proficient in interpersonal and group communication
Customer Service Experience
Created purchase orders, handled cash and credit card transactions, and managed labor expenses
Managed and Supervised kitchen crews, staff members, and employees
Followed State mandated cooking regulations to meet client guidelines and dietary needs
Experienced cooking in small and large quantities, prepared meals, and prep cooked for following day
Maintained state regulated safety and cleanliness standards
Resolved Customer and employee conflicts and responded to written concerns professionally
Answered multi-line phone calls, worked closely with billing offices, and managed payroll
Booked itinerary, managed calendar, and organized meetings for CEO’s, board members