Brandy Waldrop
Carlsbad,CA
Summary
Proven to enhance customer satisfaction and streamline operations, I leveraged my problem-solving and teamwork skills at Old Hickory House to significantly improve service efficiency. Skilled in POS system operation and empathetic customer service. I also performed multiple duties in addition to cashier. I also handled carryout operations which included but not limited to cleaning and stocking the area,food prep,ensuring accuracy,and providing additional items such as napkins and condiments.
Date of birth 03/29/1977
Overview
8
8
years of professional experience
Work History
Cashier Assistant
Old Hickory House
Tucker, GA
01.2021 - 12.2023
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Bagged items securely to minimize breakages and reduce losses.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Retrieved items for customers and verified prices.
- Answered questions about store policies and addressed customer concerns.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
- Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Trained new cashier team members in customer service and money handling processes.
- Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
- Monitored store for suspicious activity and reported security concerns for prompt action.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled to go orders. Duties included but not limited to stocking,food prep,double checking order for completion etc....
Assistant
Self Employed (my Husband's Construction Company)
Decatur, GA
01.2018 - 01.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Organized resources, records and personnel to accomplish aggressive targets.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Developed and implemented strategies to streamline office operations.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Reduced overhead costs with vigilant expense monitoring while maintaining a high standard of quality for materials or services utilized.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Assisting on physical job sites. Duties included but not limited to cleaning,physical labor etc...
Hostess/server
Pallokaville
Avondale Estates, GA
01.2016 - 02.2017
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Upsold high-profit items to enhance sales numbers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Observed safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
- Exceeded monthly sales targets consistently by upselling beverages, appetizers, desserts, and other add-ons effectively.
- Contributed to a reduction in food waste by closely monitoring portion sizes and working with kitchen staff to adjust as needed.
- Created appealing table settings and dining room layouts for special occasions and events.
- Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Education
High School -
Jackson County Comprehensive High School
Jefferson, GASkills
- Problem-Solving
- Teamwork and Collaboration
- Patience and Empathy
- Store Cleaning
- Product Scanning
- Basic Math
- Reliability and punctuality
- Cash Handling
- Payment Processing
- Merchandise Restocking
- Till Balancing
- POS System Operation
- Recordkeeping
- Preparing Bank Deposits
- Financial records management
- Mail Processing
- POS Systems
- Upselling
- Adaptable and Flexible
- Honest and Dependable
- Active Listening
- Customer Assistance
- Cooperative Attitude
- Cleaning and sanitizing
- Product restocking
- Cash Register Operations
- Cash Management
- Order Taking
- Issue Resolution
- Cash Register Operation
- Cash handling and management
- Refunds and exchanges
- Inventory Stocking
- ID Verification
- Microsoft Office
- Price Verification
- Identification checks
- Service Minded
- Customer Transactions
- Coin and Currency Counting
- Total Payment Calculation
- Bank Deposits
- Wire Transfers
- Account Invoicing
- Bookkeeping Software
- Product Recommendations
- Product Knowledge
- Call Response and Transfer
- Drawer management
Timeline
Cashier Assistant
Old Hickory House
01.2021 - 12.2023
Assistant
Self Employed (my Husband's Construction Company)
01.2018 - 01.2021
Hostess/server
Pallokaville
01.2016 - 02.2017
High School -
Jackson County Comprehensive High School