Sherrylee Sofia Blandford Thyne
Managua, Nicaragua
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing soft customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols and adaptable to new processes and procedures.
Overview
19
19
years of professional experience
Work History
Cashier Assistant
Kirk Suppermarket/ G.C.
Cayman Island
01.2015 - 04.2024
- Processed cash transactions, ensuring accurate register balances for customer satisfaction.
- Arranged merchandise displays to improve product visibility and facilitate customer access.
- Coordinated with team members to streamline checkout operations for a smoother customer experience.
- Maintained cleanliness and orderliness in the checkout area and surrounding spaces.
Customer Service/Bilingual Interpreter
Quality Contact Center
Managua, Nicaragua
08.2013 - 01.2015
- Translated documents and materials in real-time to ensure clear communication during calls.
- Facilitated communication between clients and service representatives, enhancing understanding and service quality.
- Maintained high standards of confidentiality during interpretation sessions.
- Facilitated communication between English and Spanish-speaking parties in verbal and written forms to bridge language barriers.
Customer Service/Online Assistant
Accedo Technologies (Target)
Managua, Nicaragua
04.2012 - 07.2013
- Coordinated daily online support for customer inquiries, ensuring timely and effective resolution.
- Resolved customer complaints in a timely manner.
- Assisted customers in selecting products tailored to individual needs, enhancing overall satisfaction.
- Guided customers through transaction processes online and in-store, empowering them to handle their own service needs.
Customer Service/ Credit Card
Virgin Mobile Capital One
Managua, Nicaragua
01.2011 - 02.2012
- Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
- Responded to customer inquiries in a timely manner.
Customer Service/ Cell phone service
Sitel Virgin Mobile
Managua,Nicaragua
09.2008 - 09.2010
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Receptionist/ Personal Assistant
Atlantic Airline (Local)
Managua, Nicaragua
01.2005 - 08.2008
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Processed customer inquiries through email, delivering timely responses to concerns.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Bachelor of Science - PC Servicing
Hemphill Schools
Managua, Nicaragua11-2003
Some College (No Degree) - Business Administration
The Polytechnic University of Nicaragua
Managua, NicaraguaSkills
- Cash handling
- Inventory management
- Team collaboration
- Customer relationship management
- Bilingual communication
- Problem solving
- Attention to detail
- Effective communication
- Service orientation
- Cash handling expertise
- Friendly and outgoing
- Grocery bagging
- POS system proficiency
- Drawer balancing
- Problem-solving
- Patience and empathy
- Flexible schedule
- Inventory support
- Professional appearance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cashier Assistant
Kirk Suppermarket/ G.C.
01.2015 - 04.2024
Customer Service/Bilingual Interpreter
Quality Contact Center
08.2013 - 01.2015
Customer Service/Online Assistant
Accedo Technologies (Target)
04.2012 - 07.2013
Customer Service/ Credit Card
Virgin Mobile Capital One
01.2011 - 02.2012
Customer Service/ Cell phone service
Sitel Virgin Mobile
09.2008 - 09.2010
Receptionist/ Personal Assistant
Atlantic Airline (Local)
01.2005 - 08.2008
Bachelor of Science - PC Servicing
Hemphill Schools
Some College (No Degree) - Business Administration
The Polytechnic University of Nicaragua