Joanne Tersero

• Ensured customer satisfaction with polite and attentive service.
• Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
• Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
• Helped customers complete purchases, locate items, and join reward programs.
• Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
• Worked with other associates to support cashiers and management needs.
• Cleaned and sanitized cashier workstation and scanning area.
• Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
• Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
• Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
• Bagged items securely to minimize breakages and reduce losses.
• Removed trash, swept, and mopped floors for professional appearance.
• Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
• Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
• Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
• Addressed and resolved complaints quickly to maintain customer satisfaction.
• Collaborated with team members to maintain a positive work environment and boost employee morale.
• Retrieved items for customers and verified prices.
• Answered questions about store policies and addressed customer concerns.
• Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
• Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
• Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
• Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
• Replenished shelves regularly to meet customer demand and maximise sales.
• Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
• Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
• Trained new cashier team members in customer service and money handling processes.
• Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
• Contributed to increased sales by offering relevant product suggestions during checkout interactions.
• Packed customer orders into boxes and bags, transferring to shopping cart.
• Monitored store for suspicious activity and reported security concerns for prompt action.
• Met customer needs through polite, friendly and attentive service.
• Learned duties for various positions and provided backup at key times.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Used POS system to enter orders, process payments and issue receipts.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Processed refunds and exchanges in accordance with company policy.
• Worked with floor team and managers to meet wide range of customer needs.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Performed cash, card, and check transactions to complete customer purchases.
• Resolved customer complaints with patience and professionalism, maintaining store reputation.
• Ensured compliance with health and safety regulations, creating safe shopping environment.
• Promoted store specials and loyalty programs to customers, enhancing sales and repeat business.
• Participated in store meetings, contributing ideas for improving customer service and operational efficiency.
• Facilitated smooth shift changes by thoroughly communicating with incoming and outgoing staff.
• Updated product displays to attract customer attention and encourage purchases.
• Assisted in training new hires, sharing best practices and company standards.
• Maintained accurate cash drawer through careful cash handling and reconciliation processes.
• Provided feedback to management on customer needs and operational improvements.
• Maintained clean and organized checkout area, contributing to positive shopping environment.
• Assisted in inventory management, ensuring product availability and store neatness.
• Managed returns and exchanges with focus on customer satisfaction and store policy adherence.
• Collaborated with sales team to identify and promote high-demand products.
• Enhanced store security by identifying and reporting suspicious activities.
• Conducted price checks for customers, facilitating smooth shopping experience.
• Improved team morale, leading by example and supporting coworkers during peak hours.
• Reduced transaction errors by attentively scanning items and entering data.
• Increased store loyalty by engaging customers with friendly and helpful service.
• Streamlined transaction times with effective cash handling and scanning techniques.
• Enhanced customer checkout experience by providing efficient and accurate transaction processing.
• Supported inventory audits, contributing to accurate stock levels and loss prevention.
• Managed lines effectively by directing customers to open registers or assisting them with self-checkout machines as needed.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Verified accuracy of all deliveries against order forms.
• Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

From a Desk Clerk a year later I worked myself into a Front Desk Manager position then 6 months later a General Manager position with number one Customer Satisfaction Reviews and Awards!

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Customer Satisfaction Award for Outstanding Customer Service for the last 5 years of service!

Traced, skip traced UPS parcels that had been lost in the process of being delivered, either find the parcel if not issue claim and refund customer!