Brandy Walsh
Melbourne,FL
Summary
Customer-focused professional with extensive experience in customer service, cash handling, transaction support, complaint resolution, inventory control, and fast-paced operations. Trusted to handle customer needs professionally, maintain accuracy and confidentiality, resolve concerns, and deliver positive experiences. Strong attention to detail, communication, problem-solving, and organizational skills with a proven ability to work effectively with customers, coworkers, and management.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Catering Supervisor
The SSA Group at Brevard Zoo
Melbourne, FL
03.2025 - Current
- Delivered professional, friendly service, addressing guest and client needs in a fast-paced environment to enhance overall experience.
- Resolve customer concerns and event challenges efficiently, using sound judgment and creative problem-solving to maintain customer satisfaction.
- Ensure proper inventory levels and maintain accurate accounting and operational standards.
- Interpret and execute event documentation and requirements to ensure quality standards and client expectations are met.
- Collaborated with management to supervise and train staff across multiple departments, ensuring consistent service quality.
- Maintained professional, approachable presence with clients, guests, and coworkers to foster positive relationships.
Sales Assistant
Victorian Rose
Indian Harbour Beach, FL
01.2021 - Current
- Assisted customers with inquiries, providing personalized service that improved overall shopping satisfaction.
- Coordinated shipping and receiving activities, ensuring inventory accuracy and timely product availability.
- Maintained organized merchandise displays and ensured attention to detail, contributing to an inviting shopping environment.
Customer Service Specialist
Eau Gallie Yacht Club
Melbourne, FL
01.2022 - 03.2025
- Delivered knowledgeable, professional customer service, addressing questions and concerns efficiently and courteously.
- Resolved customer issues related to orders and special events, fostering positive relationships and customer satisfaction.
- Assisted coworkers and customers in a fast-paced service environment, ensuring effective collaboration and service delivery.
- Provide bartending and cash-handling services while accurately processing customer transactions.
Crossing Guard / Transportation Specialist
Melbourne Police Department
Melbourne, FL
01.2021 - 01.2022
- Ensured safety and order while engaging professionally with children, parents, motorists, and the public to foster a secure environment.
- Delivered clear communication of rules, procedures, and safety requirements to enhance community understanding and compliance.
- Partnered with supervisors to create effective traffic routing plans, optimizing safety and streamlining operations.
Personal Assistant
Sherry Zuchowski
Cocoa Beach, FL
01.2011 - 01.2020
- Managed daily administrative and client-support tasks, ensuring discretion and organization for optimal client service.
- Handled incoming calls and emails, addressing customer needs with professionalism to enhance client satisfaction.
- Resolved complaints swiftly, fostering positive client relationships and promoting customer loyalty.
- Managed account-related responsibilities and generated reports.
Customer Service Representative
Melbourne International Airport
Melbourne, FL
01.2009 - 01.2011
- Delivered customer service in a high-volume, time-sensitive environment, ensuring customer satisfaction.
- Facilitated check-in and baggage handling for passengers, achieving high accuracy and detail orientation.
- Responded to customer inquiries about policies, procedures, and boarding information, providing clear and accurate guidance.
Quality Control Specialist
Citro Succo North America
Lake Wales, FL
01.2007 - 01.2009
- Developed and implemented quality-control plans aligned with project requirements and documentation.
- Identified product discrepancies and maintained non-conformance reports to ensure compliance with quality standards.
- Monitored incoming and outgoing freight, ensuring accurate record-keeping for inventory management.
Education
High School Diploma -
Bell High School
Bell, FL01-1999
Skills
- Cash Handling & Cash Counting
- Problem Solving
- Time Management
- Customer Service & Client Support
- Account Management
- Attention to Detail
- Policy & Procedure Compliance
- Transaction Accuracy
- Inventory & Operational Control
- Effective Communication
- High-volume customer service
- Complaint Resolution
- Confidentiality & Integrity
- Relationship Building
- Staff Training & Support
Certification
- Adult/Child First Aid / CPR / AED
- Level 1 Security Awareness
Timeline
Catering Supervisor
The SSA Group at Brevard Zoo
03.2025 - Current
Customer Service Specialist
Eau Gallie Yacht Club
01.2022 - 03.2025
Sales Assistant
Victorian Rose
01.2021 - Current
Crossing Guard / Transportation Specialist
Melbourne Police Department
01.2021 - 01.2022
Personal Assistant
Sherry Zuchowski
01.2011 - 01.2020
Customer Service Representative
Melbourne International Airport
01.2009 - 01.2011
Quality Control Specialist
Citro Succo North America
01.2007 - 01.2009
High School Diploma -
Bell High School