Brandy Weeks
Port Saint John
Summary
Detail-oriented professional known for strong organizational skills and attention to detail. Experienced in managing patient information and ensuring smooth operational workflows, dedicated to improving patient satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Patient Access Specialist
Health First
Cocoa Beach
03.2022 - Current
- Registered patient information in electronic health record system.
- Scheduled appointments and managed patient flow efficiently.
- Verified insurance eligibility and collected necessary documentation.
- Provided clear communication regarding registration processes to patients.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
Manager / Lead Server
Ryan's Pizza and Pub
Cocoa
09.2014 - 03.2022
- Managed daily operations of restaurant to ensure smooth service flow.
- Trained and supervised staff to enhance customer service quality.
- Developed staff schedules to optimize workforce efficiency during peak hours.
- Ensured compliance with health and safety regulations throughout the establishment.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Managed table assignments and ensured timely food delivery.
- Collaborated with kitchen staff to streamline order preparation.
Guest Service Representative
Radisson
Cape Canaveral
09.2011 - 11.2014
- Greeted guests warmly upon arrival and ensured a smooth check-in process.
- Managed reservations using hotel management software to ensure accuracy.
- Handled billing and payment processing efficiently during guest check-out.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
High School Diploma -
Merritt Island High School
Merritt Island, FL05-2011
Skills
- Electronic health records
- Insurance verification
- Appointment scheduling
- Patient registration
- Payment processing
- Customer relationship management
Timeline
Patient Access Specialist
Health First
03.2022 - Current
Manager / Lead Server
Ryan's Pizza and Pub
09.2014 - 03.2022
Guest Service Representative
Radisson
09.2011 - 11.2014
High School Diploma -
Merritt Island High School