Brandy D. Baker
Automotive service technician
Springfield,MO
Summary
Proficient service technician with a wealth of experience working on many models, highlighting a commitment to quality service and technical excellence. Exceptional customer service skills paired with a talent for upselling, leading to enhanced customer retention and revenue growth. Looking for a solid team environment that supports career advancement.
Overview
15
15
years of professional experience
Work History
Lube Service Technician/service Advisor
Jiffy Lube
05.2024 - 06.2025
- Perform lube service upper and lower bays and other vehicle maintenance according to jiffy lube procedures. Advise customers on the best oil change package for their vehicle according to manufacturer and discuss the condition of their vehicle and any issues found . Also inform customers of additional items such as air filters and additives ,flushes wipers and various other upsales. Assist master techs as needed on brake jobs alignments and various others
- Build and maintain a trusting customer base as service advisor and resolve any questions or concerns .
- Maintain the work areas and lobby's ,restrooms, restock filters, oils ect.
Quick Lube Technician/ Service Advisor
Vantedge Auto
03.2023 - 05.2024
- perform lube maintenance according manufacture and take 5 procedures.
- Upsales and install various other service and products if needed.
- Maintain work areas .
Maintenance Coordinator
Penske Truck Leasing
01.2022 - 02.2023
- 2nd shift mait coordinator.
- Collect cores
- Inventory management
- Customer service.
Shop Assistant/ Entry Lube Technician.
St Express
01.2010 - 01.2019
- Assist Lead Mechanic as needed on repairs and perform routine vehicle maintenance to company fleet vehicles,such as oil changes other fluid's and tire change and repairs .
- Order any parts or tires needed for the jobs and have it ready for the lead mechanics accurately and on time.
- Maintain and order expendable parts and shop supplies at the best value for the company .
- On call to assist lead mechanics for any onsite repairs or coordination of any tow vehicles needed .
- Collaborate with truck drivers on the repair time down and any temp vehicles.
Education
High school diploma - undefined
Arkansas GED
Bentonville, AR01.2004
Skills
- Inventory control and parts management
- Upselling techniques
- Automotive knowledge
- Time management
- Written communication
- Project management
- Service technician expertise
- Customer service and support
- Preventative maintenance
- Phone etiquette
- Manual transmission driving skills
- Computer literacy
- Service scheduling
- Automotive estimating and repair
- Complaint resolution
- Active listening skills
- Vehicle maintenance
- inventory control
Additional Information
High volume of mentions and 5 star google reviews as service advisor and technician.
Timeline
Lube Service Technician/service Advisor
Jiffy Lube
05.2024 - 06.2025
Quick Lube Technician/ Service Advisor
Vantedge Auto
03.2023 - 05.2024
Maintenance Coordinator
Penske Truck Leasing
01.2022 - 02.2023
Shop Assistant/ Entry Lube Technician.
St Express
01.2010 - 01.2019
High school diploma - undefined
Arkansas GED