Brandyn Torres
Saint Augustine,FL
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dairy/Grocery Manager
Sprouts Farmers Market Inc.
02.2025 - Current
- Oversee all aspects of the dairy/grocery department, including ordering, inventory management, and pricing.
- Ensure all dairy/grocery products are of the highest quality and meet company standards.
- Monitor and maintain proper rotation and expiration of dairy/grocery products.
- Train and develop a small team of 10 members in dairy product knowledge, customer service, and department procedures.
Quality Control Coordinator 2- (Work Assignment)
Sprouts Farmers Market Inc.
08.2024 - 02.2025
- Document quantity, quality, type, weight, test result data, and value of products to maintain shipping, receiving, and production records and files.
- Ensure proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facility.
- Examine products and packaging for damage, defects, or shortages using specification sheets and standards charts.
- Inspect and verify Purchase Order quantities for all inbound Perishable loads; inspect all inbound trucks for signs of pests and rodents before unloading.
Schematics Manager & Asst. Store Manager in Training
Sprouts Inc.
12.2022 - 08.2024
- Responsible for the scheduling, coordination, and execution of store resets and projects for the Non-Perishable Department (Dairy, Frozen, Grocery, HBA, Vitamins).
- Assisted and involved in the preparation of a 'Grand Opening' of a new store location to ensure that there were no delays, inconveniences and/or discrepancies that potentially may have delayed the event.
- Performed store opening / closing responsibilities, including the preparation of cash drawers and ensuring that all equipment is operable.
Customer Service Team Leader
Publix Super Markets Inc.
05.2014 - 12.2022
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Preventing store losses using awareness, attention to detail and integrity.
- Guaranteed positive customer experiences and alleviated all customer complaints.
- Compiled weekly monetary reports and records for store managers.
- Provide feedback to management regarding customer satisfaction and suggestions for improvement.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, Florida12.2023
Associate of Arts - Business Management
Saint Johns River State College
Saint Augustine, Florida12.2019
Skills
- Merchandising strategy
- Store growth planning
- Customer service
- Quality assurance
- Team Training
- Complaint resolution
- Design thinking
- Remote testing
- Usability testing
- User experience testing
- Active listening
Certification
- AI & Machine Learning Fundamentals, Coursera - 2025
- Google UX Design, Coursera - 2025
COMMUNITY SERVICE
Habit for Humanity, assisted in the repair and/or restoration of homes located in rural communities. Performed a variety of construction tasks such as window installation, caulking, drywall removal and installation, and painting., Goodwill assisted in taking in, organizing, and cleaning up of donated items from residents., St. Augustine Wild Reserve, participated in a multitude of volunteer activities at the Reserve, such as cage cleaning and maintenance, diet preparation, commissary cleanup, bowl washing, meat sorting, and assisting the tour guide.
Portfolio
*Available upon Request*
Languages
English
Native or Bilingual
Spanish
Limited Working
American Sign Language
Professional Working
Timeline
Dairy/Grocery Manager
Sprouts Farmers Market Inc.
02.2025 - Current
Quality Control Coordinator 2- (Work Assignment)
Sprouts Farmers Market Inc.
08.2024 - 02.2025
Schematics Manager & Asst. Store Manager in Training
Sprouts Inc.
12.2022 - 08.2024
Customer Service Team Leader
Publix Super Markets Inc.
05.2014 - 12.2022
Associate of Arts - Business Management
Saint Johns River State College
Bachelor of Science - Psychology
University of Central Florida