Brandy Shahan
Lavon
Summary
Experienced customer service leader delivering high-quality support, driving team performance, and resolving complex issues. Focused on enhancing customer experiences and streamlining service processes to achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor
JM Bullion
Dallas
02.2021 - Current
- Led customer service team to deliver high-quality support and enhance customer engagement.
- Resolved escalated customer disputes to maintain strong relationships and ensure customer satisfaction.
- Assisted customers with product inquiries and resolved complaints promptly and professionally.
- Trained staff on product knowledge and effective communication techniques.
- Conducted performance evaluations and provided constructive feedback to staff.
- Facilitated team meetings to address challenges and promote sharing of best practices.
Customer Service Manager
Support Service Group
Waco
11.2019 - 01.2021
- Managed daily operations of the customer service team to enhance service quality.
- Developed strategies to improve customer satisfaction and resolve complaints effectively.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Oversaw scheduling and performance of team members for optimal efficiency.
- Facilitated communication between departments to streamline service processes.
Assistant Store Manager
Bealls
04.2016 - 11.2019
- Managed the day-to-day operations of the store, including customer service, inventory management, and staff scheduling.
- Monitored sales performance and identified opportunities for improvement.
- Collaborated with the store manager on promotional displays and merchandising strategies.
- Led team meetings to enhance communication and boost morale.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Ensured compliance with company policies and store standards.
Tax Preparer
Jackson Hewitt
Mexia
01.2017 - 04.2019
- Prepared individual and business tax returns accurately and efficiently.
- Reviewed financial documents to ensure compliance with tax regulations.
- Assisted clients in understanding tax obligations and available deductions.
- Educated clients on changes in tax laws and policies each season.
- Created spreadsheets detailing income sources, deductions, credits, and estimated payments.
Education
High School Diploma -
Teague High School
Teague, TX05-2003
Associate of General Studies - Nursing
Navarro College
Corsicana, TXSkills
- Customer service
- Team leadership
- Team development
- Conflict resolution
- Verbal and written communication
- Time management
- Computer proficiency
- Excel, Word, Outlook, PowerPoint
- Data analysis
Timeline
Customer Service Supervisor
JM Bullion
02.2021 - Current
Customer Service Manager
Support Service Group
11.2019 - 01.2021
Tax Preparer
Jackson Hewitt
01.2017 - 04.2019
Assistant Store Manager
Bealls
04.2016 - 11.2019
High School Diploma -
Teague High School
Associate of General Studies - Nursing
Navarro College