Driven by a results-focused approach, I leveraged my organization skills and service-oriented mindset at Bryan ISD to enhance office efficiency and client satisfaction. Excelling in roles from Receptionist to Assistant Manager, I consistently improved workflow and customer service, evidenced by a notable increase in customer satisfaction ratings.
Hi, I’m
Brandy Stephanie Garcia Vazquez
College Station,TX
Summary
Overview
4
years of professional experience
1
Certification
Work History
Bryan ISD
Receptionist
09.2023 - 06.2024
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with planning office events and meetings for smooth execution.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Helped maintain office security by monitoring visitor access and issuing badges.
Ess Substitute
Substitute Teacher
07.2023 - 09.2023
Job overview
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Supervised lunchroom and recess activities.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Health Point
Medical Assistant Externship
06.2023 - 06.2023
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Burger King
Assistant Manager
08.2022 - 06.2023
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Jack in the Box
Team Leader
07.2022 - 11.2022
Job overview
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Conducted regular reviews of operations and identified areas for improvement.
Exxon Mobil
Store Associate
10.2020 - 12.2021
Job overview
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased sales and customer satisfaction through personalized servicing.
Education
Western Governors UniversitySalt Lake City, UT
Bachelor Of Science Nursing from Nursing
University Overview
College Station Medical Assistant College Station, TX
Medical Assistant
09.2023
University Overview
Travis B Bryan High SchoolBryan, TX
High School
05.2022
University Overview
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling appointments
- Greeting and Seating Clients
- Office Administration
- File Management
- Data inputting
- Administrative Support
- Clerical Support
- Calendar Management
- Service-oriented mindset
- Call Answering and Routing
- Payment Processing
- Vitals
- BSL certified
- Patient care
- HIPPA
- EKGs
Certification
BSL certified
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Receptionist
Bryan ISD
09.2023 - 06.2024
Substitute Teacher
Ess Substitute
07.2023 - 09.2023
Medical Assistant Externship
Health Point
06.2023 - 06.2023
Assistant Manager
Burger King
08.2022 - 06.2023
Team Leader
Jack in the Box
07.2022 - 11.2022
Store Associate
Exxon Mobil
10.2020 - 12.2021
Western Governors University
Bachelor Of Science Nursing from Nursing
College Station Medical Assistant
Medical Assistant
Travis B Bryan High School
High School
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