Branka Wolke
Franklin
Summary
Experienced with quality control processes and ensuring product standards. Uses precision and consistency to maintain compliance and improve operational flow. Knowledge of inspection protocols and quality assurance practices.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Qality Control/Team Leader/Key Holder
FireDex
05.2021 - Current
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Alterations firefighter Departments such as increase/ decrease chest ,length,waist. sleeves...
- Inspect gear for any fire damage, or damage of reflecting tape. holes, missing stitches ...
Customer Service/Quality Inspector
Steinhafels /Mid America
06.2016 - 04.2021
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Communicated with production team members about quality issues.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Examined products for imperfections and defects.
- Inspected and packaged products meticulously according to manufacturing specifications.
- Inspected [Product or service] with accuracy, reporting problems or defects quickly.
- Overcasting pillow tops/borders
- Seaming mattress foundation / covers
truck dispatcher-office administrator
TJV SERVICE
01.2012 - 05.2016
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Answered phone calls and responded to customer emails.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Scheduled and dispatched drivers to locations in [Name of Area].
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Monitored vehicle locations to coordinate timely arrivals.
- Managed customer accounts and invoicing.
Quality Control Inspector. Team Leader
New Berlin Plastics, Tea
11.2005 - 01.2012
- Taking orders from supervisor during the day, Working on the scientific, automated molding machines
- Examined products for imperfections and defects.
- Monitored product quality at all stages of production process.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Trained other workers in inspection and testing procedures.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
Team leader, sewing designer
Kennedy-Inngalls
06.2000 - 11.2005
- Oversee plant operations for 10 -15 people
- Schedule jobs throughout the day for about 10-15 people
- Design, cutting and sewing design, taking special orders from a customer
- Oversee employees and supervise training by communicating job expectations; planning, monitoring and appraising job results
- Counseling, coaching and disciplining employees
- Initiating, coordinating and enforcing systems, policies and procedures
- Maintains work flow by continuously monitoring steps of production process
- Completes production plan by scheduling and assigning personnel
- Accomplishing work results, establishing priorities, monitoring progress, revising schedules and resolving problems
- Monitors inventory levels of raw materials
- Maintains and monitors quality expectations
- Packaging for shipments
- Shipping / receiving
- Inventory control
- Followed standard operating procedures for inspections and tests.
- Updated quality control records and reports.
- Performed visual inspections and non-destructive tests where appropriate.
Sewing designer/Sewing specialist
Yassa-Bosnia
01.1985 - 01.1998
- Design, cutting and sewing design, taking special orders from manager
- Fixing machine
- Inspection
- Maintains and monitors quality expectations
- Training new people
- Packaging for shipments
- Shipping
- Quality Inventory control
Education
Associate Degree - Sewing design
WCTC
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Staff training
- Documentation and reporting
- Overseeing daily activities
- Quality improvement
- Safety processes and procedures
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Medication Aide (CMA) - State Health Departments or Board of Nursing.
- Registered Medical Assistant (RMA) - American Medical Technologists for those who perform some medical assistant duties.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Infection Control Certificate(IC)-Various providers offer courses that certify knowledge in preventing the spread of infections within healthcare facilities.
- Basic Food Safety/Food Handler's Card(varies by location)-State or local public health departments, necessary in settings where food handling occurs.
- First Aid Certification - American Red Cross or American Heart Association.
- CPR certification
- Quality Control
Languages
Serbian
Full Professional
Croatian
Full Professional
Timeline
Qality Control/Team Leader/Key Holder
FireDex
05.2021 - Current
Customer Service/Quality Inspector
Steinhafels /Mid America
06.2016 - 04.2021
truck dispatcher-office administrator
TJV SERVICE
01.2012 - 05.2016
Quality Control Inspector. Team Leader
New Berlin Plastics, Tea
11.2005 - 01.2012
Team leader, sewing designer
Kennedy-Inngalls
06.2000 - 11.2005
Sewing designer/Sewing specialist
Yassa-Bosnia
01.1985 - 01.1998
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Medication Aide (CMA) - State Health Departments or Board of Nursing.
- Registered Medical Assistant (RMA) - American Medical Technologists for those who perform some medical assistant duties.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Infection Control Certificate(IC)-Various providers offer courses that certify knowledge in preventing the spread of infections within healthcare facilities.
- Basic Food Safety/Food Handler's Card(varies by location)-State or local public health departments, necessary in settings where food handling occurs.
- First Aid Certification - American Red Cross or American Heart Association.
- CPR certification
- Quality Control
Associate Degree - Sewing design
WCTC
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