Branko Bokulic
Naperville,IL
Summary
Accomplished IT and Processing Clerk with 20+ years' experience. Gifted at prioritizing multiple tasks to complete required duties while providing excellent customer service. Professional and detail-oriented with emphasis on keeping confidential information private.
I'm good in working with stressed, confused and upset individuals in need of benefits information and supportive guidance. Effective at department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
23
23
years of professional experience
Work History
IT and Processing Clerk
Exela Technologies
09.2000 - Current
2000 - 2019 IT
Taking care of LAN and about 50+ working stations; creating outgoing files, reports, sending transmissions.
Troubleshooting windows and Wausau financial software used. Leading team of 5-7 coworkers.
- Generated, posted and attached information to claim files.
- Improved data accuracy by diligently reviewing and verifying information on processing documents.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Verified client information by analyzing existing evidence on file.
2019 - present Processing clerk III
- Processed and recorded new policies and claims.
- Calculated adjustments, premiums and refunds.
- Bank of America CashPro suite and Paypal management daily usage
- Enhanced workflow efficiency by promptly sorting, organizing, and distributing incoming correspondence for further processing.
- Reduced document processing time by streamlining data entry procedures and implementing standardized templates.
- Collaborated with team members to meet tight deadlines, ensuring timely completion of assigned tasks in a fast-paced environment.
Education
No Degree - Communications
University of Split,Croatia
Split, CroatiaSkills
- Creating Reports
- Filing Systems
- Answering Phones
- Producing Reports
- Searching Records
- Microsoft Office Suite
- Computer Proficiency
- Problem Solving
- Critical Thinking
- Attention to Detail
- Time Management
Languages
Croatian
Native or Bilingual
Timeline
IT and Processing Clerk
Exela Technologies
09.2000 - Current
No Degree - Communications
University of Split,Croatia
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