Brannon Silkwood
Conway,AR
Summary
Experienced and dedicated professional with a strong business track record, emphasizing customer service excellence, team efficiency, and relationship-building. Demonstrated success in surpassing sizable sales competition and achieving high performance awards. Possesses valuable business and personal relationships. Demonstrates team leadership and resolution skills. Adheres to a business motto that prioritizes customer and employee well-being as key factors for overall success. Eager to contribute expertise to a dynamic team and drive mutually beneficial relationships for organizational success.
Overview
17
17
years of professional experience
Work History
Used Car Manager
Parker Lexus
Little Rock, AR
04.2016 - 10.2023
- Responsible for acquisition
- Oversaw the reconditioning process
- Marketed inventory on our lot and online
- Priced inventory and analyzed/changed price as needed
- Structured deals
- Backed up finance and worked with banks as needed
- Maximized profit understanding of the used car market, salesperson, and customer
- Managed wholesale inventory
- Doubled sales from 25-50 units
- 4k+ Average profit ($3k+ frontend, 1k+ backend)
- Conducted a profitable wholesale
- Actively managed and trained 9 sales staff members
- Managed relations with outside vendors
- Worked with other departments to increase performance efficiency
- Maintained one of the highest customer relations scores in the nation
- Won numerous trips finishing the with the highest percentage of sales objective
- Gained overall dealer knowledge while attending 20 group dealer meetings
Sales/Internet Sales
Parker Lexus
Little Rock, AR
03.2008 - 03.2016
- Responded to incoming internet sales leads
- Developed templates and strategies to increase customer engagement
- Set appointments and assisted customers with their purchase
- Maintained relationships resulting in large repeat/referral business
- Excelled in customer service
- Averaged nearly 20 units per month
- Often picked up and delivered customers cars for service
Sales
Landers Toyota
Little Rock, AR
10.2006 - 02.2008
- Competed for sales amongst 50 others and often finished in the top 5
- Won a trip after placing in the top 2 for units sold during a 2month contest
- Started to build a loyal customer base that would follow me for years
- Averaged over 20 units towards the end of my tenure here
Education
High School Diploma -
Greenland High School
Greenland, AR05-2001
Some College (No Degree) - Banking/Finance
University of Arkansas
Fayetteville, AROrganizational/Team Leadership
Lexus Elevate- SMU- Cox School of Business
Dallas, TXSkills
- Psychology of the sale
- Negotiating
- Team leadership
- Customer relations
- Interpersonal relations
- Used car market expertise
- Local business connections
References
References available upon request.
Timeline
Used Car Manager
Parker Lexus
04.2016 - 10.2023
Sales/Internet Sales
Parker Lexus
03.2008 - 03.2016
Sales
Landers Toyota
10.2006 - 02.2008
High School Diploma -
Greenland High School
Some College (No Degree) - Banking/Finance
University of Arkansas
Organizational/Team Leadership
Lexus Elevate- SMU- Cox School of Business
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